About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
SUMMARY
The Marketing Operations Manager oversees a team dedicated to the operational back-end support of our marketing processes and platforms. This role, reporting to the Head of Product Marketing Operations, is that of a “player/coach” for the team, overseeing day-to-day operations, team management, work quality and progress to deadline, while also executing on their own work that contributes to the operational efficiencies of marketing. . Specifically, the manager maintains and stewards: digital tools and website pages, oversees recurring updates to performance communications collateral and their distribution mechanisms, tracks and reports on campaign performance and key initiatives, leverages AI, data, and technology solutions to innovate, improve efficiency and reduce risk. The role will supervise the daily activities of team members, set priorities to ensure task completion, proactively create cross-training opportunities and evaluate and develop talen.t
DUTIES & RESPONSIBILITIES
Administers and maintains marketing technology platforms and automation systems.
Designs and documents Marketing processes and workflows with the goal of improving team efficiency, execution and business resiliency.
Activates underutilized features and applications within existing digital tools.
Tracks and interprets data creating actionable reporting/dashboards for initiatives within team’s area of focus.
Supervises the daily activities of team members, coordinates work activities with other supervisors, aligns Book of Work (BOW) to ensure task completion and effective capacity management during on and off update cycle periods.
Contributes to staffing decisions; execute semi-annual and annual performance evaluations.
Provides leadership and guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication.
Monitors spend and manages vendor relationships as needed.
The duties listed are general in nature and are samples of the duties/responsibilities performed. These are not meant to be an all-exhaustive list of duties.
KNOWLEDGE/SKILLS.
Expanded conceptual knowledge of Marketing Operations principles and strategies, with a focus on keeping abreast of asset management industry best practices and technology integration.
Experience with creating AI-enabled improvements, marketing software, automation tools, and design platforms.
Deep organizational and project management skills, with the ability to multitask, prioritize, and meet deadlines.
Ability to work both independently and collaboratively.
Understanding of financial terms and data. Familiarity with financial services regulatory requirements (U.S., EMEA, APAC) a plus.
Advanced verbal, written and presentation/communications skills Proactive approach, with a drive-to-win attitude and ability to excel in a fast paced environment.
Ability to think creatively and outside the box to find solutions to known problems.
Ability to lead, communicate, and collaborate across departments.
Creative and technical abilities across Microsoft office suite, including Copilot
Strong work ethic and professional demeanor.
Experience collaborating across technology, compliance/legal, investment, sales, and product teams.
Strong ability to foster team camaraderie and creativity.
Understanding of the application of marketing software, automation tools and design platforms in enhancing impact, efficiency, and speed to market. Seismic proficiency a plus.
EDUCATION/ EXPERIENCE
For internal applications - 36 months experience at an M1/P2 level
5+ years of related experience required. Financial Services experience and Bachelor’s degree in Marketing or related field is highly preferred.
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Bangalore Office
The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.
Skills Required
- 5+ years of related experience
- Experience administering and maintaining marketing technology platforms and automation systems
- Experience designing and documenting marketing processes and workflows
- Experience creating AI-enabled improvements and working with marketing automation tools and design platforms
- Experience tracking, interpreting data, and creating actionable reporting/dashboards
- Supervisory/people management experience including staffing decisions and performance evaluations
- Advanced verbal, written and presentation/communications skills
- Strong organizational and project management skills, ability to prioritize and meet deadlines
- Understanding of financial terms and data
- Bachelor's degree in Marketing or related field
- Financial Services experience
- Familiarity with financial services regulatory requirements (U.S., EMEA, APAC)
- Seismic proficiency
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — Retirement offerings are positioned as a standout, with a 401(k) plus an additional employer-funded pension described as a differentiator. This combination is repeatedly framed as a meaningful offset within total rewards, especially for long-term financial security.
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Leave & Time Off Breadth — Time-off benefits are depicted as generous, spanning paid time off, holidays, and dedicated paid volunteer time. The breadth of leave options is highlighted as a consistent strength that supports work-life balance.
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Healthcare Strength — Health coverage is characterized as comprehensive, typically including medical, dental, vision, and mental-health support through an assistance program. The offering is portrayed as robust and family-supportive, with multiple plan options in some descriptions.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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