At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped nearly 80 million learners and more than 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page.
Where we work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in our Denver office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
About your skills
Leadership & Accountability: You demonstrate unwavering commitment to owning results and taking responsibility for outcomes. You create transparency in operations and balance accountability and supportive leadership to create a high-performing culture.
Coaching: You have strong coaching skills that allow you to actively listen and ask the kind of questions that will help you diagnose and effectively address issues.
Consulting & Influencing: You see beyond the present problem and identify the fundamental "why". You are a strong systems thinker and scope a solution that will "get to yes" and also are capable of pushing back on disagreement if they will not provide the outcome needed for the business/teams. You develop relationships effectively up, down, and across the organization and are able to strategically use these relationships to help move your work forward.
Decision Making: You use critical thinking to follow a defined decision making process and consider multiple perspectives. You are clear in your communication and ensure everyone is aligned in execution.
About this role
We are seeking an experienced Manager, Marketing Operations to oversee our campaign execution processes and lead a team of operations specialists. This role will be responsible for implementing and optimizing marketing campaign workflows, ensuring efficient execution, and driving continuous improvement in our marketing operations.
What you’ll be doing
Lead and develop a team of two Marketing Operations Specialists
Design, implement, and optimize campaign execution workflows and processes
Oversee the end-to-end campaign setup, execution, and reporting process
Collaborate with cross-functional teams to ensure timely delivery of marketing campaigns
Establish and maintain campaign performance metrics and reporting frameworks
Identify opportunities for process improvement and operational efficiency
Ensure proper utilization and optimization of marketing technology systems
Develop and maintain documentation for marketing operations processes
Implement quality control measures to ensure campaign accuracy and effectiveness
Provide training and guidance on marketing operations best practices
Monitor campaign performance and provide insights to marketing leadership
What you’ll have
5+ years of experience in marketing operations or campaign management and 2+ years of people management experience
Strong knowledge of marketing automation platforms and MarTech stack as well as data privacy/compliance
Experience with campaign execution, workflow design, and process optimization
Proficiency in data analysis and performance reporting
Excellent project management and organizational skills with strong attention to detail and problem-solving abilities
Experience with marketing attribution models and analytics
Ability to manage multiple projects simultaneously with competing deadlines
Knowledge of marketing data management principles and practices
#LI-KC2
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
Life at UdemyWe aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
What the Team is Saying
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What We Do
About Coursera: Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. About Udemy: Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer hybrid work schedules and hybrid working so our people can make work fit their unique needs.
