Your Opportunity at ARC’TERYX:
The Manager, Marketing Operations is the operational backbone of Arc’teryx North America Marketing. You will be standing up the go-to-market (GTM) operating rhythm and building the systems, processes, and performance discipline that enable world-class, brand marketing at scale.
This role creates clarity and visibility across teams on what’s launching, when, through which channels, and with what dependencies, ensuring coordinated, predictable, high quality execution. Partnering across Brand, Creative, Digital, Retail, E-commerce, Product, and Global teams, you ensure campaigns launch cleanly, data is trustworthy, workflows are efficient, and marketing investments are transparent and measurable. You bring structure without slowing momentum, creating shared visibility in how work moves, how decisions get made, how tools get used, and how results get understood.
This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.
Meet Your Future Team:
This role sits in Regional North America Brand Marketing team, working closely with the NAM Brand Leadership and alongside Brand Marketing’s operational and strategic team. This role works closely with cross-functional partners across the organization.
If you were in the Manager, Marketing Operations - NAM role now, here are some of the core activities you would be doing:
- Maintaining and evolving the integrated GTM calendar, driving weekly/bi-weekly cadence meetings, aligning launches and investment across channels, and surfacing risks/dependencies early to increase shared visibility
- Evolving GTM from “calendar management” into a true integrated planning system: capacity planning, prioritization frameworks, tiering of launches, and clearer tradeoffs when demand exceeds resources
- Building and managing end-to-end campaign workflows, ensuring timelines are real and handoffs are clean, and cross-functional teams and partners have a clear understanding of process, targets and measures of success
- Establishing clear ways of working with Creative, Brand, Digital, Retail, E-Comm, and Product; who does what, when decisions are needed, and what “done” looks like
- Defining KPI standards, ensuring tracking hygiene, and delivering a consistent reporting cadence that supports decision-making
- Maintaining operational excellence around budget tracking, current and future year investment needs, and agency/vendor coordination tied to campaign delivery
- Mentoring and developing others, improving planning discipline and delivery quality
- Leading through calm, credible influence, driving alignment and decisions without relying on positional authority
Here are some of the things you could be working on in the future:
- Creating scalable playbooks for seasonal moments and product drops (including localization and retail integration), so execution is consistent across teams and time
- Implementing standards (intake criteria, SLAs, decision rights, escalation paths) that reduce chaos while keeping teams fast
- Deepening alignment with Global Marketing, Regional partners, and Commercial teams so North America execution is coordinated, adaptable, and brand-consistent
Are you our next Manager, Marketing Operations – NAM?
- You have a bachelor’s degree or post-secondary education in marketing, business or a related field
- You have 5+ years of operations experience in marketing, creative, or brand operations (agency and/or in-house)
- You have proven experience delivering multi-channel campaigns in complex, product-based organizations
- You have experience managing budgets, resources, and schedules to support on-time delivery
- You have strong knowledge of marketing operations fundamentals: intake, prioritization, campaign planning, cross-functional coordination, and launch readiness
- You are comfortable working with marketing workflows and enabling tools (e.g., Monday.com or similar) to drive visibility, accountability, and on-time delivery
- You are skilled in workflow design, troubleshooting, and improving operational efficiency across teams
- You are highly organized and detail-oriented, able to manage multiple priorities and tight deadlines
- You have practical understanding of end-to-end marketing processes, from brief to launch to wrap, across channels and teams
- You have familiarity with the realities of creative and production workflows (digital, print, photo, video) and how to plan around timelines, approvals, and dependencies
- You are able to translate ideas and strategy into executable plans within timeline and resourcing constraints
- You have an effective working style with creative organizations while protecting speed, clarity, and standards
- You have strong communication, influencing, and presentation skills
- You are collaborative, resilient, solutions-oriented leadership style; effective partner to both creative and business teams
- You are committed to high standards and finding the best solution, not just the easiest one
Compensation:
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Skills Required
- Bachelor's degree or post-secondary education in marketing, business, or related field
- 5+ years of operations experience in marketing, creative, or brand operations
- Experience delivering multi-channel campaigns in product-based organizations
- Experience managing budgets, resources, and schedules
- Strong knowledge of marketing operations fundamentals
- Comfortable with marketing workflows and enabling tools
- Skilled in workflow design and operational efficiency
- Highly organized and detail-oriented
- Practical understanding of marketing processes from brief to launch
- Familiarity with creative and production workflows
- Ability to translate ideas and strategy into executable plans
- Strong communication, influencing, and presentation skills
- Collaborative, resilient, and solutions-oriented leadership
What We Do
Arc’teryx is a global design company based in North Vancouver, B.C. that specializes in technical high-performance outerwear and equipment. We design and manufacture a wide range of mountain sports outdoor apparel and equipment for all conditions and experiences, including mountaineering, ice and rock climbing, skiing, snowboarding, and trail running. Our company is built on a passionate and relentless commitment to design, craftsmanship and performance. We have a unique construction process that enables us to create technical products that can be trusted to perform at the point of extreme need. We are uniquely positioned in our industry as we have our own factory located in New Westminster, BC, which enables us to build products with a meticulous focus on detail and performance. We leverage this manufacturing knowledge and share it with our global partner factories. In the Coast Mountain Range behind our headquarters and design centre in North Vancouver, we field test our products in real world conditions allowing us to create the best-fitting, longest-lasting, highest-performing technical products available. We distribute our outerwear and equipment through more than 3,000 retail locations worldwide, in over 40 countries globally, including 38 branded and outlet stores in Europe, North America and Asia. The company started with six employees in 1989 and now has more than 1000 employees in Canada.
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