Manager, Market Delivery

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Market Delivery
Overview
The role serves as the subject matter expert on market technology infrastructure, providing strategic guidance to all stakeholders. It supports the release management process by coordinating technology updates for clients and acts as the primary point of contact for customer support issues, as well as internal technology concerns requiring market-level resolution. Additionally, the position oversees all aspects of the technological and operational relationship with the customer, ensuring efficiency, service quality, and alignment with business objectives.
Role and Experiences
Technology & Operations
Act as the knowledge expert on market technology infrastructure for all stakeholders.
Serve as the focal point for customer support issues and internal technology escalations.
Maintain ownership of escalated cases and provide account updates until resolution.
Resolve and troubleshoot complex technical and business operational issues for customers.
Perform high-level reviews of assigned accounts on a regular basis.
Develop high-quality business operational plans to facilitate partnership execution.
Execute analytics and quantitative analysis to measure progress and success of initiatives.
Manage all aspects of the technology and operational relationship with customers.
Leadership & Strategic Initiatives
Lead strategic projects within the area and manage teams effectively.
Drive critical projects for key initiatives and/or urgent situations.
Manage technical operational issues within BAU (Business as Usual) projects.
Oversee people management responsibilities.
Technical Skills
Understanding of card networks, acquiring, issuing, and settlement processes.
Familiarity with PCI DSS, and local/global payment regulations.
Deep knowledge of payment platforms, APIs, tokenization, and digital wallets.
Leadership & Management skills
Proven experience in leading strategic projects and managing cross-functional teams.
Strong problem-solving skills for complex technical and business issues.
Excellent stakeholder management and communication skills.
Ability to align technology and operations with business objectives.
Ability to manage multiple priorities under pressure.
High attention to detail and accountability for deliverables.
Languages
English Proficiency - Required
Spanish - Preferred (Good to Have)
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.