Job Description Summary
Step into a leadership role where your technical expertise directly drives manufacturing excellence and patient impact. As a Manager, Manufacturing Technical Support, you will empower a high-performing team, shape process innovation, and ensure operational success within a dynamic, GMP-regulated environment. This is your opportunity to influence continuous improvement, champion quality, and help bring life-changing therapies to patients faster and more efficiently.
Job Description
Location:
- This position will be located in Durham, NC and will be an onsite role.
- Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
Key Responsibilities:
- Lead and develop technical support team to deliver manufacturing performance and continuous improvement outcomes
- Oversee MES Master Batch Record execution and optimize processes to drive shop floor efficiency
- Coordinate and manage manufacturing deviations, ensuring timely investigation and resolution
- Serve as subject matter expert for product and process knowledge, driving innovation and data-driven improvements
- Author and complete manufacturing investigations, ensuring timely closure and effective corrective actions
- Prioritize and coordinate electronic batch record updates with manufacturing and cross-functional partners
- Oversee technical training programs to ensure operator qualification and end-to-end capability development
- Manage process and product change controls, ensuring compliance with guidelines and regulatory expectations
- Drive Lean practices and continuous improvement initiatives to enhance quality, productivity, and operational performance
- Collaborate cross-functionally to deliver technical solutions, strengthen compliance, and meet business objectives
Essential Requirements:
- Bachelor’s degree in Biotechnology, Chemistry, Pharmacy, Microbiology, or related life science field
- Minimum seven years of experience in pharmaceutical or biopharmaceutical manufacturing environment
- Strong understanding of GMP and regulatory requirements in a production setting
- Proven knowledge of manufacturing processes and product lifecycle within a regulated environment
- Demonstrated leadership experience managing teams and driving performance in technical operations
- Ability to lead investigations, manage change controls, and drive continuous improvement initiatives
Novartis Compensation and Benefit Summary:
The salary for this position is expected to range between $103,600 and $192,400 annually
The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.
Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.
US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
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EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
$103,600.00 - $192,400.00
Skills Desired
Data Analytics, digital skills, General Hse Knowledge , gmp knowledge, process excellence, ResilienceSkills Required
- Bachelor's degree in Biotechnology, Chemistry, Pharmacy, Microbiology, or related life science field
- Minimum seven years of experience in pharmaceutical or biopharmaceutical manufacturing environment
- Strong understanding of GMP and regulatory requirements in a production setting
- Proven knowledge of manufacturing processes and product lifecycle within a regulated environment
- Demonstrated leadership experience managing teams and driving performance in technical operations
- Ability to lead investigations, manage change controls, and drive continuous improvement initiatives
- Onsite work in Durham, NC (Novartis cannot offer relocation support)
- Data analytics and digital skills
- Process excellence/Lean experience
- General HSE knowledge and resilience
Novartis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Novartis and has not been reviewed or approved by Novartis.
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Healthcare Strength — Pay and benefits are described as a strong overall package, supported by medical, dental, and vision insurance alongside FSAs/HSAs and disability and life coverage. Mental-health support is reinforced through an employee assistance program with psychological support and a network of mental health first aiders.
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Retirement Support — Retirement support is positioned as a standout element, with an automatic company contribution plus dollar-for-dollar matching in the 401(k). Additional retirement funding is described through an age-based defined contribution program and access to an employee share purchase plan discount.
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Parental & Family Support — Family-related benefits are framed as robust, including a global minimum of paid parental leave for new parents following birth or adoption. Added supports include domestic partner coverage, dependent-care resources, and benefits such as adoption assistance and child/elder care options.
Novartis Insights
What We Do
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.
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