Under the supervision of the Director, Operations, the Mailroom Manager is responsible for overseeing the daily operations of the Mailroom and supervising Mailroom staff. Responsibilities include, but are not limited to, the pickup, sorting, and delivery of incoming postal mail to internal departments; weighing, processing, sorting, and delivery of outgoing mail to the United States Postal Service (USPS); receiving, recording, and distributing courier packages; and preparing outgoing shipments, including packaging and shipping labels. This role also serves as a resource to departments by providing guidance on the most cost-effective shipping methods and delivery schedules.
Essential Job Functions- Manage the day-to-day operations of the Mailroom, including daily mail pickup from the Post Office, sorting, internal distribution, and preparation of outgoing mail.
- Lead and direct Mailroom staff by planning, scheduling, organizing, and assigning work activities; providing training and coaching; and recommending applicants for hire, discipline, retention, or termination.
- Receive incoming courier packages, maintain accurate receipt and delivery records, and ensure timely distribution. Prepare outgoing packages for shipment and select the most economical shipping methods that meet required delivery timelines.
- Serve as a subject matter resource on postal charges, policies, procedures, and shipping-related questions for internal customers.
- Oversee routine preventive maintenance of Mailroom equipment and coordinate repair services as needed to ensure operational efficiency.
- Maintain inventory levels of Mailroom and shipping supplies, including stationery, envelopes, boxes, and related materials.
- Ensure staff consistently adhere to all safety, security, and operational procedures associated with Mailroom activities.
- Prepare and distribute weekly and monthly operational reports for management.
- Coordinate the handling of suspicious packages in partnership with ALSAC Security and train Mailroom staff on established suspicious package procedures and protocols.
- Knowledge of postal regulations, USPS requirements, and standard courier services, including delivery schedules, packaging requirements, insurance options, and related shipping procedures.
- Ability to communicate effectively and professionally with employees and leaders at all organizational levels.
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Working knowledge of USPS operations and commercial courier processes.
- High school diploma or equivalent required.
- Minimum of five (5) years of supervisory or lead experience in a Mailroom environment, including responsibility for planning, organizing, and directing the work of others.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
Skills Required
- Knowledge of postal regulations and USPS requirements
- Knowledge of standard courier services, delivery schedules, packaging requirements, insurance options, and shipping procedures
- Effective and professional communication with employees and leaders at all organizational levels
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
- Working knowledge of USPS operations and commercial courier processes
- High school diploma or equivalent
- At least five years of supervisory or lead experience in a mailroom environment, including planning, organizing, and directing others' work
What We Do
ALSAC is the largest healthcare-related charity in the United States. Founded in 1957 by Danny Thomas, our sole mission is to raise the funds and awareness needed to operate and maintain St. Jude Children's Research Hospital®. While our headquarters can be found in Memphis, Tennessee, we have additional offices in more than 30 locations across the country and in Puerto Rico with positions in fundraising, marketing, digital, information technology, legal, finance and many other disciplines all supporting our lifesaving mission - Finding cures. Saving children. ® At ALSAC, we believe in hiring the best and brightest from around the globe, and in 2020 we were named #1 on Fast Company's 100 Best Workplaces for Innovators. With a concerted focus on diversity and inclusion, we value and respect the contributions of all of our employees. Our work environment encourages everyone to be their authentic selves as we strive together towards a day when “no child dies in the dawn of life.” As we look to the future, we understand that we must be relentlessly innovative. Our work helps fuel the groundbreaking research and treatment at St. Jude and ensures that families never receive a bill from St. Jude for treatment, travel, housing or food — because all a family should worry about is helping their child live. View our career opportunities at https://www.stjude.org/jobs/alsac.html and follow ALSAC across social media using @stjude. To learn more about the research hospital, follow St. Jude Children's Research Hospital on LinkedIn. For specific career opportunities available through the hospital, visit www.stjude.org/JoinOurMission.
