As part of Revenue Management, our Value-Added Services (VAS) department is responsible for the concept, implementation, and commercial performance of Value-Added Services. These products are offered to customers at multiple touchpoints across the customer journey and play an important role in enhancing the customer experience and generating additional revenue.
We are looking for a Manager (m/f/d) to act as the primary interface toward multiple IT Product teams for overarching topics, take ownership of the overall business roadmap across commercial products, and establish first-level support for product issues after go-live.
Responsibilities- Act as the primary business contact for VAS topics, coordinating with IT Product teams to drive requirement clarification and refinement sessions
- Translate business needs into functional requirements, ensuring alignment across Commercial Product Owners
- Drive requirement clarification and refinement sessions with IT teams, bridging the gap between IT and Commercial teams
- Maintain a consolidated business roadmap for all VAS products, collecting and consolidating requirements
- Manage internal prioritization of new product initiatives, balancing commercial value, customer impact, and technical feasibility
- Provide transparency on roadmap priorities, dependencies, and delivery status to stakeholders
- Serve as the first point of contact for technical and operational issues with live commercial products
- Investigate and assess incidents, identify recurring issues, and drive improvement actions to enhance product performance
- Collaborate with cross-functional teams to ensure a consistent customer experience across products
- 5+ years of experience in commercial product management, business analysis, or IT delivery coordination
- Strong ability to manage multiple initiatives and prioritize tasks in a complex environment
- Experience working with enterprise IT teams and understanding technical solution development
- Analytical mindset with problem-solving skills for investigating system-related issues
- Excellent communication and facilitation skills, leading cross-functional workshops and discussions
- Ability to create structure and clarity across a diverse product portfolio
- Comfortable challenging priorities and making strategic trade-off decisions
- Adaptability to switch between strategic planning and hands-on problem-solving tasks
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
- Exciting challenges, real responsibility, and the opportunity to make your own ideas visible in a wide range of projects
- Individual development through our Hapag-Lloyd LEARNING CAMPUS, international perspectives, and mentoring programs that genuinely advance your career
- Attractive compensation (13 monthly salaries + vacation pay) as well as strong social benefits in a financially stable company
- At least 28 days of vacation, flexible working hours, capital forming benefits, and a future oriented pension plan (MYPENSION)
- A modern hybrid work model (3 days office / 2 days remote) and a workplace in a prime downtown location at Ballindamm
- Mobility benefits such as subsidies for public transportation, as well as bicycle leasing via JobRad
- Comprehensive health and sports offerings (e.g., yoga, sailing, company doctor) plus EGYM Wellpass
- A company restaurant with freshly prepared meals every day and a coffee bar with a wide selection
Skills Required
- 5+ years of experience in commercial product management, business analysis, or IT delivery coordination
- Experience working with enterprise IT teams and understanding technical solution development
- Strong ability to manage multiple initiatives and prioritize tasks in a complex environment
- Analytical mindset with problem-solving skills for investigating system-related issues
- Excellent communication and facilitation skills, leading cross-functional workshops and discussions
- Ability to create structure and clarity across a diverse product portfolio
- Comfortable challenging priorities and making strategic trade-off decisions
- Adaptability to switch between strategic planning and hands-on problem-solving tasks
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What We Do
With a fleet of 280 modern container ships and a total transport capacity of 2.1 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,700 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.1 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. Around 2,900 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
