Manager, Live Streaming

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As a Team Manager for the live streaming studio, you will be responsible for the hiring, training, and management of the Game Presenter staff, as well as other administrative functions for the operation of the live streaming studio. You will develop and facilitate an in-depth training program matching the unique nature of the live streaming service, hire and train the team of Game Presenters and Supervisors, and oversee the operation and conduct of the live games for the live streaming service. Through ongoing supervision of the Game Presenters and review of operational guidelines, you will conduct additional practical training as needed to reduce errors and improve overall team performance. You will also be responsible for overseeing staff scheduling, resolving guest complaints, and other operational tasks to ensure department and regulatory standards are met. The Team Manager will help foster a team culture of collaboration, professionalism, and guest service through their engaging leadership. All duties are to be performed in accordance with federal, state, and local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

THE DAY-TO-DAY:

• Maintains appropriate staffing level of Game Presenters and Supervisors based on scheduling needs. Screens, interviews, and hires candidates.

• Facilitates an in-depth training program for employees matching the unique nature of the live streaming service. Develop additional training programs as needed for new games, procedures, guest service standards, etc.

• Evaluate performance based on observation and guest feedback, and provide coaching and additional training for Supervisors and Game Presenters.

• Ensure the team adheres to game policies and procedures; implement and train the team on new rules, games, and procedures as needed.

• Oversee staff schedules to ensure appropriate game coverage at all times, and create and submit daily operational reports required by the department.

• Resolve guest issues promptly as needed, escalate and/or resolve technical issues as they arise.

• Maintain a high level of guest service and employee engagement through fostering a culture of cooperation, accountability, and professionalism; recognize employees for exhibiting these behaviors and other accomplishments.

THE IDEAL CANDIDATE:

• Bachelor's Degree or equivalent experience

• 1+ years in Hospitality, Entertainment, front-facing guest service, or prior relevant experience

• 2+ years of Supervisory Experience in Hospitality, Entertainment, or other front-facing guest service environment, or prior relevant experience.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free Parking 

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION:

http://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12370

Are you ready to JOIN THE SHOW? Apply today!