The Role
The role involves managing customer onboarding and processing operations, ensuring compliance, resolving complaints, improving service delivery, and enhancing productivity metrics.
Summary Generated by Built In
Onboarding of Customers & processing all Customer Instructions
Responsibilities- Execution with full understanding on KYC / AML / Negative list guidelines. Managing Volumes to ensure higher productivity, Control on process and compliance adherence.
- Customer deliverables are met as per SLA. Review and show consistent improvement in customer delivery.
- Resolution of all customer complaints within TAT and doing RCA for non-recurrence. Review vendor for optimum productivity. Filing of regularly returns / MIS on time. Improvement in TAT, FTR will be key achievement.
- Job additionally involves review and support on clean-up operations and ensure prospective good data gets into system. All judgmental activity is done at CPC with thorough knowledge.
Qualification: Graduate / Post Graduate
Experience: 5 to 10 years
Skills Required
- Graduate / Post Graduate
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The Company
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
