Job Description
Are you ready to take the lead in a dynamic and growing legal support function? We are seeking a Legal Support Team Manager to join our APAC Shared Services Centre in Malaysia. This is not just a job; it’s an opportunity to shape and define a pivotal role within our organization.
About the Role:
As the Legal Support Team Manager (LSM), you will oversee the Legal Support Assistant (LSA) team, ensuring they provide top-notch administrative casework support to our dispersed case teams. Your leadership will be crucial in delivering excellent service to both internal stakeholders and external clients.
Key Responsibilities:
- Leadership & Management: Guide and manage the LSA team, fostering a collaborative and productive work environment.
- Stakeholder Engagement: Establish and maintain strong relationships with key stakeholders across the region, ensuring open lines of communication.
- Process Improvement: Work with various corporate support teams to identify risks and opportunities, recommending improvements to processes, workflows, and operating models.
- Training & Development: Coordinate training for the LSA team, ensuring they are well-equipped to meet client and regulatory requirements.
- Quality Control: Collaborate with the QC lead to establish and maintain quality control standards.
- Communication: Effectively communicate across cultures and mediums, demonstrating empathy and conflict resolution skills.
What We’re Looking For:
You will be an experienced manager who comes with at least 5 years of excellent people management and stakeholder management experiences in a shared services operational environment. It would be advantageous if you come with good understanding of the corporation immigration workflow in the region.
With a positive and driven mindset, you will demonstrate strong ability to build a high performing team that could meet high volume demands from the business in a fast-paced setting. You will be a strong collaborator to work across diverse teams and departments and be adept to changes and progresses.
Why Join Us?
- Innovative Environment: Be part of a team that values continuous improvement and innovation.
- Career Growth: This role offers significant opportunities for professional development and career advancement.
- Impactful Work: Play a key role in shaping the future of our legal support function and making a tangible impact on our business.
If you are a proactive leader with a passion for excellence and a drive to innovate, we want to hear from you. Apply now and take the next step in your career with us!
What We Do
Fragomen is a leading firm dedicated exclusively to immigration services worldwide.
Founded in 1951, Fragomen represents a broad range of companies, organizations and individuals to help facilitate the transfer of employees worldwide. We provide immigration support in more than 170 countries.
An Am Law 100 and Global 100 firm, Fragomen’s professionals are respected thought leaders in the immigration field, as recognized by Chambers, Best Lawyers and Who’s Who. The firm employs more than 4,400 immigration professionals and support staff located in over 50 offices across the Americas, Asia Pacific and EMEA.
Our services go beyond processing visa and work permit applications. We provide strategic consultative services and support to meet the full spectrum of business immigration needs. This includes government strategies and compliance, planning for mergers and acquisitions, and consular and document support. From our Immigration Technology Innovation Lab, we focus on using automation and artificial intelligence to pioneer sophisticated technology solutions to revolutionize the immigration experience for our clients.
All services are designed to improve your speed-to-ground and help you mobilize your employee population so you can remain a cutting-edge player in your industry and competitive wherever you operate.
We are committed to fostering a dynamic, diverse workplace. Year after year, Fragomen is recognized for our diversity by The American Lawyer, Law360 and the National Law Journal.
Find out more at www.fragomen.com.
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