Manager, Legal Operations

About the role…

We’re looking for a highly organized and proactive Legal Operations Manager (or Senior Manager depending on experience) to join our growing Legal team. In this role, you will build and manage the operational backbone that keeps our legal, compliance, procurement, and audit workflows running smoothly. You’ll partner closely with teams across the company—Sales, Finance, Security, Product, Ops—to support vendor procurement, contract processes, diligence requests, compliance controls, and the internal systems that help reduce risk and keep ShopMy growing thoughtfully. The ideal candidate has deep experience in legal operations or senior paralegal work, loves designing scalable processes, and is excited to help build a world-class legal foundation as ShopMy expands globally.

Your Impact to The Role

• Vendor Procurement & Sales Support: 
• Lead, streamline, and maintain end-to-end vendor procurement workflows, from intake to review to onboarding
• Manage vendor risk assessments and coordinate approvals across Legal, Finance, and Engineering
• Use Salesforce/Ironclad to manage request routing, deal workflows, and relevant data inputs
• Partner with Sales to support contracts, redlines, and customer-facing operational needs
• Contracts, Workflows & Legal Operations
• Administer and optimize Ironclad, including templates, workflows, integrations, and reporting
• Maintain contract lifecycle visibility and help teams track renewals, obligations, and milestones
• Support the development of scalable legal processes, playbooks, templates, and cross-team tooling
• Improve operational efficiency within Legal by building systems for intake, tracking, and reporting
• Compliance, SOC Controls & Audit Support
• Manage evidence collection and continuous controls monitoring using Vanta (or related tool)
• Coordinate internal and external SOC audits, ensuring teams are prepared and documentation is complete
• Respond to customer diligence questionnaires and security assessments using standardized materials
• Work with Engineering and Product teams on data governance, privacy practices, and risk mitigation

You Are Energized By:

• Building structure and clarity in a fast-paced, high-growth environment
• Solving operational challenges and designing processes that scale
• Collaborating across teams to support compliance, procurement, and contract workflows
• Keeping stakeholders aligned and projects moving with speed and accuracy

What We Are Looking For:

• 5-10+ years of experience in legal operations, senior paralegal work, compliance operations, or a related field
• Hands-on experience with tools such as Salesforce, Ironclad, and Vanta
• Experience managing procurement workflows, vendor reviews, or contract lifecycle processes
• Strong understanding of SOC 2 or similar compliance frameworks
• Excellent organizational, communication, and project management skills
• A builder mindset: comfortable creating structure from ambiguity and improving processes over time
• Ability to create clear, scalable documentation, including playbooks and internal training

Bonus Points:

• If you are based in New York
• You are a notary.
• Familiarity with privacy regulations (GDPR, CCPA) and supporting privacy programs
• Background in supporting international expansion or cross-border compliance needs
• Prior startup or high-growth experience where you’ve built processes from the ground up
• Experience coordinating customer security reviews or enterprise vendor assessments
• A knack for building dashboards, reporting, and metrics to bring visibility to legal operations
• A passion for operational excellence and improving processes that reduce risk while increasing speed