The Role
The Manager of Learning & Development will own learning agendas for business units, diagnose learning needs, and design and implement relevant training programs while collaborating with various stakeholders.
Summary Generated by Built In
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter
About the Role
The Manager - Learning & Development will sit within Zeta’s Talent Management & Learning and Development CoE and act as a strategic learning partner to the business, building a scalable learning ecosystem aligned to Zeta’s growth, performance, and culture priorities.
Responsibilities
- Independently own the learning agenda for assigned Organizational Units (OUs), acting as the primary L&D partner to business leaders and People Partners
- Diagnose learning and capability needs using business context, performance data, FGDs, and conversations with managers and leaders
- Translate business priorities into structured, outcome-driven learning journeys aligned with organizational goals
- Facilitate workshops and learning interventions for various employee cohorts
- Lead learning programs end-to-end, including ideation, design, stakeholder alignment, approvals, LMS setup, communication, delivery, and closure
- Partner with internal SMEs and external vendors to co-create contextual and business relevant learning solutions
- Drive strong learner experience and adoption across programs
- Own and lead specific organization-wide learning charters at Zeta level
- Manage learning budgets for assigned OUs, tracking spends and generating insights for reporting
- Collaborate closely with OU leaders, People Partners, and cross-functional stakeholders, influencing decisions through strong communication and data-backed recommendations
- Lead and mentor associate learning partners
Skills & Capabilities
- Learning program design & instructional design
- Strong facilitation skills
- Program and project management
- Learning needs diagnosis and consulting
- Data analysis, reporting, and insight generation
- Learning Management Systems and learning technology experience
- Team Management
- Stakeholder management and influencing
Experience & Qualifications
- 8+ years of experience in Learning & Development / Organizational Development
- Demonstrated experience independently owning learning for business units or large programs
- Strong experience across learning design, facilitation, and execution
- MBA / Master’s degree in HR, OD, Psychology, or related field from a reputed institute
- Experience in tech, fintech, or fast-paced product organizations preferred
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success
Top Skills
Learning Management Systems
Learning Technologies
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The Company
What We Do
Founded in 2015, Zeta is a provider of next-gen credit card processing platform. Zeta’s cloud-native and fully API-enabled stack offers a comprehensive range of capabilities, including processing, issuing, lending, core banking, fraud detection, and loyalty programs. With a strong focus on technology, Zeta has over 1700+ employees and contractors, with more than 70% dedicated to technology roles. Operating across the US, UK, Middle East, and Asia, Zeta has served a global customer base of 35+ clients who have issued over 15 million cards on Zeta's platform to date. Backed by prominent investors such as Softbank Vision Fund 2 and Mastercard, Zeta has raised $280 million, at a valuation of $1.5 billion.
