Manager, Learning Operations

As a Manager, Learning Operations, you will play a pivotal role in managing the successful execution and optimization of our portfolio of learning programs across Moderna University’s physical and digital ecosystem. You will scale core operational processes, deliver learning logistics and coordination, optimize vendor management, and coach a team able to execute flawlessly and drive process improvement to enhance the overall learning experience for all employees. You will partner closely with enterprise learning stakeholders, Digital, Procurement, Finance, and HR Operations teams to ensure our approach is integrated, scalable, and delivers ROI to the organization.

Here’s What You’ll Do:

• Tier 1 support: Ensure successful execution of tier 1 support requests including employee inquiries related to learning, including but not limited to course access issues, navigation assistance, and content-related questions. Engage the right stakeholders to support Tier 2 & 3 issues and monitor resolution within our SLAs. Create, document, and maintain comprehensive processes, playbooks, and Standard Operating Procedures (SOPs) for LMS management. Upload and update curricula, documents, and other learning materials to the LMS, maintaining accuracy and organization.

• Program Execution: Coordinate with multiple enterprise stakeholders to ensure seamless execution of learning and development programs. Manage a team responsible for behind-the-scenes training logistics (facilities, AV, catering), facilitator coordination (location & time logistics), and participant enrollment and tracking. Ensure all logistics run smoothly to enable the Learning Business Partners to deliver high quality programs. Ensure programs are delivered to a high standard, within budget, and adhere to established timelines.

• Digitization: Embrace and explore technology, especially AI and digital tools, to continuously rethink or improve aspects of your work. Partner closely with HR Tech Ops to identify and implement process enhancements to streamline learning operations learning management system (LMS). Embrace and integrate technology, artificial intelligence, and automation to improve the efficiency and scalability of learning programs.

• Learning Analytics: Partner with program owners to provide operational reporting for learning. Use data-driven insights to evaluate the effectiveness of learning initiatives, generating reports to identify trends and areas for improvement. Provide actionable recommendations to enhance the learning experience based on analytical findings.

• Team Leadership: Coach a small learning operations team who provide learning logistics and ticket support, fostering an environment that supports growth and development. Provide regular guidance, coaching, and performance feedback to team members. Champion a culture of continuous improvement and learning within the team and the broader organization.

• Vendor Management: Work closely with external vendors and subject matter experts to onboard them as service providers. Partner with our HR vendor management team to manage purchase requisitions, contracts, and ensure invoices are processed and align to established budgets associated with learning and development vendors

Here’s What You’ll Need (Minimum Qualifications)

• Bachelor’s degree in Human Resources, Business Administration, Education, or related field; Master’s degree preferred.

• At least 5 years proven experience in talent or learning and development operations, preferably in a regulated environment with multiple internal stakeholders.

• Proficiency in managing vendor relationships and maintaining budgets.

• Strong leadership skills with experience managing and developing high-performing operations teams.

• Excellent project management abilities with a track record of meeting deadlines and managing risks.

• Exceptional communication and stakeholder management skills.

• Ability to think strategically and translate insights into actionable plans.

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Proficiency in learning management systems (LMS), learner experience platforms (LXP), analytics tools, and process improvement methodologies.

• Familiarity with ticketing systems, including ServiceNow.

• Technical fluency and interest in, or experience with, the use of AI--and especially generative AI--to automate and improve workflows.

• Demonstrated ability to improve the learner experience through learning processes and technologies.

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! 

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at [email protected]. 

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