Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care.
Daymark’s groundbreaking approach is led by CEO Dr. Justin Bekelman, a pioneer in transforming cancer care, alongside some of the nation’s foremost leaders in oncology and value-based care. Daymark Health is backed by Maverick Ventures, Yosemite, Oncology Ventures, Healthier Capital, Blue Venture Fund, and Healthcare Foundry.
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ABOUT THE ROLE
As Daymark's Learning & Development (L&D) Manager, Care Teams, you will run the day-to-day logistics behind how our care teams get trained and onboarded. Reporting to the VP of Clinical Operations and working closely with the VP of Supportive Care & Nursing, you will own the training calendar, coordinate the subject matter experts (SMEs) and trainers who deliver each session, and make sure every new hire completes onboarding on schedule.
Senior leadership will design the training curriculum and set the sequencing, and you'll make sure it runs — starting with our simultaneous market launches in Michigan and California.
WHAT YOU'LL DO
Program Design & Delivery
- Translate Clinical Operations' training framework into session-level design, including materials, activities, and pacing, within the approved structure.
- Manage the trainers and contributors delivering training, including feedback on delivery quality.
- Build and maintain the training calendar across markets, sequencing cohorts and overseeing session logistics.
Program Measurement & Continuous Improvement
- Review completion data and new hire feedback, and bring recommendations back to senior leadership for approval.
- Build reusable templates, job aids, and a training library that scale as new markets launch.
- Establish metrics to evaluate training effectiveness and use them to refine content and delivery.
New Market Launch Enablement
- Own training week execution and go-live readiness for new market launches, including shadow immersion programs with our existing Rhode Island market.
- Partner with Clinical Operations and market leadership to align training timelines with hiring and launch plans, and capture learnings for future launch playbooks.
- Participate in market launch planning as the person accountable for getting each cohort trained on time.
Onboarding Infrastructure
- Own the new hire onboarding checklist and LMS, ensuring Clinical Operations has an accurate view of completion across markets.
- Coordinate SMEs and trainers, confirming availability and distributing materials ahead of each session.
- Coordinate with Care Team Managers to ascertain seamless onboarding including facilitation of shadowing.
WHAT WE ARE LOOKING FOR
- Experience. 5-8 years of experience in L&D or training program management, including at least one experience scaling a program across multiple sites.
- Backbone with Boundaries. Strong enough to argue for a change with data, disciplined enough to work inside Clinical Operations' framework rather than around it.
- People Management. Track record managing trainers or training delivery staff.
- Program & Project Management. Strong organizational skills with the ability to manage multiple training initiatives, launches, and stakeholders simultaneously.
- Data-Driven Mindset. Comfortable using data and feedback to evaluate training effectiveness and drive continuous improvement
- Mission-Driven. Passionate about improving the experience of people navigating a cancer diagnosis, and motivated to build the team that delivers on that mission.
- Healthcare experience is strongly preferred.
Additional Information
The expected compensation for this role is $120,000 to $140,000 annually, depending on location & experience.
This role is fully remote but will operate on East Coast or Central hours.
Daymark Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All Daymark Health patient-facing roles require Basic Life Support (BLS) certification and compliance with Daymark's Employee Vaccination and Testing policy. Candidates without these at the time of hire should coordinate with their recruiter and hiring manager to ensure they meet the requirements by their start date.
All roles that require in-home visits to patients must provide proof of a valid driver's license.
Skills Required
- 5-8 years of experience in learning and development or training program management
- Experience scaling a training program across multiple sites
- Track record managing trainers or training delivery staff
- Strong organizational and program/project management skills for managing multiple initiatives, launches, and stakeholders
- Comfort using data and feedback to evaluate training effectiveness and drive continuous improvement
- Healthcare experience
What We Do
Daymark Health is a cancer care company that partners with health plans to provide in-home and virtual supportive and wraparound care to patients with cancer in collaboration with their own oncologists. Our mission is to transform the cancer care experience by delivering personalized, world-class care when and where patients need it most. Our community-based team of nurses, nurse practitioners, social workers, and Health Partners works to address the clinical, mental health, and social needs, offering care navigation, 24/7 support, mental health assistance, symptom management, and social support – all delivered virtually and in the home.
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