Manager of Learning & Development - Stores & DCs

Manager of Learning & Development - Stores & DCs

REPORTS TO: Senior Director, Talent Management - Stores & DCs

SUPERVISES: Coordinator, Learning & Development (Future State)

POSITION SUMMARY:

As the Manager of Learning & Development, you will be a key partner responsible for developing and scaling  learning programs and initiatives that support core business objectives and drive organizational performance.  Your ability to champion a continuous learning culture, manage complexity and leverage data to demonstrate ROI will be critical to your success in this role.

The Talent Management team at American Eagle Outfitters thrives on a  team-oriented culture that is driven by a customer-focused mindset, collaboration, and a commitment to continuous improvement.

KEY AREAS OF ACCOUNTABILITY

Program Leadership 

• Provide end-to-end creation and oversight for all key learning programs for our Stores and Distribution Centers, ensuring alignment with organizational goals and talent strategy.
• Lead the planning, budget management, communication, and administration of training initiatives.
• Partner proactively with HR Business Partners & Key Stakeholders to conduct needs assessments. 
• Establish core processes for collaborating with Subject Matter Experts (SMEs) to develop and organize customized, just-in-time learning resources.

Learning Design & Innovation

• Execute the development of creative, innovative, and effective blended learning solutions, including digital, virtual, and in-person experiences, for diverse audiences across both Stores & DCs.
• Implement key  measurement strategies to evaluate learning effectiveness, calculate business impact (ROI), and drive continuous program improvement through data-driven insights.
• Oversee and as needed, facilitate training sessions/train the trainer sessions.   

PREFERRED EXPERIENCE

• Minimum 5 years of experience in Learning & Development, instructional design, and program management.
• Demonstrated ability to communicate, influence, and consult effectively with all levels of the organization, including senior management.
• Bachelor’s Degree in Organizational Development, Human Resources, Education, or a related field.
• Prior experience working in a specialty retail environment.

Pay/Benefits Information:

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here.
• AEO may also provide discretionary bonuses and other incentives at its discretion.

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