Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
The Manager, Learning and Development supports implementation of global initiatives from the global training team. The Manager, Learning and Development is branch and/or client portfolio specific, training schedule coordination of trainers, and is in the branch representative on the global training team. The Manager, Learning and Development leads a team of facilitators and supports the development of our trainers through observations and coaching.What You'll Do:
- Train new staff on applicable government regulations and Company strategies, systems, policies, procedures, and practices
- Provide support and coaching to client specific trainers and/or branch trainers (where applicable)
- Conduct regular training observations (virtual/onsite), coaching and feedback to develop trainers
- Facilitate training when required (Virtual/onsite)
- Partner with Global Training team on multiple initiatives
- Support onboarding and implementation of new clients
- Conduct training needs analysis on training material
- Act as liaison between branch and global initiatives
- Build relationships and knowledge within each client portfolio
- Review or delegate job specific training conducted by management or appointed delegate who has the skills and ability required.
- Influence others by sharing facilitation, content development and industry best practices regularly, clearly and concisely.
- Develop training plans and schedules
- Develop and implement new training methodologies, procedures, and materials
- Identify content/ tool gaps, opportunities for best practice and training improvement
- Raise the bar of content and tools across the organization
- Oversee training rollouts for new clients as part of their on-boarding process
- Work in partnership with management to determine training needs and assist in the facilitation and development of the organization’s learning process
- Coach and support the training team in following methodology and standards set by global training.
- Monitor training programs and materials to ensure they are effective and up to date
- Help implement innovative learning and technology across the company
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned
Education
Certificate in adult education or equivalent experience.
College Diploma or University Degree in designated field, would be an asset
Experience
Minimum 3 years facilitation experience (or equivalent) plus 2 years successful management experience in a training function, or equivalent experience at Bill Gosling or elsewhere.
Demonstrated experience in Leadership, innovation and an understanding of adult learning principles and technology, preferred but not required
Certificates, Licenses, & Registration:
There are no personal certification, licensing, or registration requirements for this job
Reports to: Director, Learning and People Development / VP, Learning and People Development
Why Join Us?
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
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Website – https://www.billgosling.com/careers
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.
Bill Gosling Outsourcing – Where your career thrives!
Skills Required
- Minimum 3 years facilitation experience
- 2 years successful management experience in a training function
- Certificate in adult education or equivalent experience
What We Do
Bill Gosling Outsourcing is a global business process outsourcing (BPO) company providing accounts receivable management, customer experience, and contact center management services. They offer tech-enabled solutions and AI innovation for customer communication and back-office operations.
