Manager, Learner Labs

The Manager, Learner Labs serves as the functional and people leader for learner academic support labs, including the Writing Center, Math Lab, and future learner resource labs. This role provides strategic direction, operational oversight, and faculty supervision to ensure high quality, scalable academic support aligned with institutional learner success priorities. The Manager owns the vision, performance, and continuous improvement of learner labs; supervises academic staff (including Assistant Professors); manages resources; and partners cross functionally to advance learner outcomes. Teaching or direct learner instruction may occur only in rare, strategic circumstances (e.g., pilot initiatives, quality assurance, or gap coverage) and is not a primary responsibility of the role. 

• Own the strategic vision, roadmap, and annual priorities for learner labs in alignment with Learner Resources functional Goals. 

• Translate Learner Resources strategy into lab level initiatives, outcomes, and performance measures. 

• Lead the design, launch, evaluation, and scaling of learner lab programs, services, and delivery models. 

• Serve as the primary subject matter leader for learner lab operations and academic support strategy. 

• Provide direct supervision, coaching, and performance management for learner lab staff. 

• Set expectations for instructional quality, learner engagement, and workload distribution. 

• Support hiring, onboarding, training, and professional development of learner lab faculty. 

• Review faculty level outcomes and address performance, development, or resource needs in partnership with leadership. 

• Oversee scheduling and capacity planning to ensure appropriate learner coverage across labs. 

• Ensure efficient, compliant, and learner centered operations across all learner lab services. 

• Own learner lab performance metrics and accountability for outcomes. 

• Implement quality assurance processes to ensure consistency, equity, and effectiveness of learner support. 

• Present learner lab performance updates, insights, and recommendations to senior leadership. 

• Collaborate cross functionally with faculty, learner success teams, and other functions to address learner needs and improve persistence and completion. 

• Ensure consistent communication with learners regarding available resources and support pathways. 

• Represent learner labs in institutional projects, initiatives, and working groups. 

• Provide direct learner instruction or teaching support only in exceptional circumstances, such as pilot programs, temporary coverage gaps, or quality assurance needs. 

• Master’s Degree from an accredited institution is required 

• Demonstrated two years of experience in an educational environment is required  

• Competency in web-based communication, platforms as well as Microsoft software systems and tools is required 

• Demonstrated familiarity with virtual reference services using chat tools, email, and videoconferencing software is required  

• Demonstrated two years of supervisory experience preferred 

• Demonstrated experience in resource development is preferred  

• Demonstrated experience working in teaching or coaching is preferred