Manager, Leadership Development

Position Description:

Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities are seeking a seasoned, strategically minded Manager of Leadership Development to serve as the organizational architect of leader capability across all levels of the enterprise. Works closely with the Director of Learning and Development and partners with senior leadership to identify, plan, develop, and execute all learning and leadership development initiatives for the organization.  This role carries direct ownership of GCNA’s Leadership Development Academies, multi-year learning roadmaps, and the full lifecycle of leadership programs from needs assessment through measurement and continuous improvement. The ideal candidate brings a practitioner’s command of adult learning theory, a consultant’s instinct for business partnership, and an executive’s discipline around return on investment and organizational performance.

Essential Duties and Responsibilities:

• Drives leadership development that enhances the knowledge and capability of managers to effectively lead the organization toward the achievement of goals and strategic priorities.

• Develops and manages leadership development curriculum and measures the success of all relevant programs using this curriculum.

• Evaluates organizational capabilities and researches training best practices for application to Goodwill of Central and Northern Arizona (GCNA) programs.

• Designs and implements a strategy for maximum effectiveness of learning programs, determining Return on Investment (ROI), and proactively takes steps to improve ROI.

• Leads and delivers presentations, meetings, and events in a variety of modalities; instructor-led, virtual, synchronous, and asynchronous, etc. 

• Responsible for multi-year strategic roadmaps and delivering on key milestones each year.

• Responsible for benchmarking programs against industry standards and best-in-class organizations.

• Establishes close partnerships with department leaders to provide solutions that meet current and future training needs for effective business operations.

• Collaborates with business leaders and subject experts to gather requirements and define learning objectives.

• Designs blended curriculum that incorporates instructor-led, virtual, computer-based, and mobile learning solutions.

• Supports the designs, development, and delivery of all L&D onboarding, general training, coaching, and intervention programs. Also contributes to any specialized programs required to meet other organizational learning needs.

• As needed, collaborates with HR and Business leaders to systematically analyze individual, process, or organizational performance, then collaborates to design and execute leadership development strategies and efforts that deliver desired business results in a measurable way.

• Develops, evaluates, and maintains a leadership competency model that facilitates the development and assessment of leaders and Team Members.

• Identifies and analyzes organizational effectiveness opportunities and recommends initiatives that address opportunities based on business strategy.

• Researches the latest developments in management, leadership, and organization development areas and keeps abreast in order to serve as a subject matter expert; Consults with business leaders regarding critical people issues.

• Responsible for the design, delivery, maintenance, and measurement of all GCNA Leadership Development Academies.

• Serves as faculty as required for GCNA Leadership Development and/or L&D Programs.

• Develops, allocates, and oversees the Leadership Development portion of the L&D

• Supports the development and administration of GCNA’s succession planning process, which focuses on building bench strength to meet current and future business needs.

• Provides coaching and support to leaders that is aligned with development plans.

• Plays critical role in driving company culture change efforts and change management processes.

• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.

• Maintains regular and consistent in-person attendance.

• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor’s degree in Human Resources, Business, or another related field, preferred.

• Expertise in Leadership, Organizational Learning and Development, Instructional Design, and Adult Development preferred.

• 5+ years’ related work experience, with two or more years in a supervisory role.

• Excellent organizational, analytical, and communication skills.

• Excellent facilitation and presentation skills.

• Ability to speak and read English proficiently.

• Ability to pass a background check and drug screen, where applicable for position.

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona  at 1-833-624-0920 option 6 or [email protected]  if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job.  If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.