Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.
The Manager, Global KYC Operations, is part of the Global Merchant Operations team within the Global Merchant & Network Services (GMNS) business unit. The Global Merchant Operations team drives a resilient and efficient operational core for critical merchant experiences and leads initiatives in operational excellence. The Manager will play a key role in strengthening KYC/KYB activities while driving ongoing improvements across the merchant business, provide market-level support, review and manage smart monitoring and collaborate with cross-functional teams to ensure compliance within local regulatory requirements and global standards.
Responsibilities- Manage day-to-day KYC operations, ensuring compliance with regulatory requirements, and internal policy or standards, working in close partnership with local business teams and Global Servicing.
- Support interim compensating control development, remediation activities, manage case escalations, and resolution of complex KYC/KYB issues.
- Oversee the delivery, and development of additional governance. monitoring and reporting of key KYC/KYB activities.
- Drive process enhancements and contribute to improving KYC Refresh workflows to drive higher refresh rates with greater efficiency.
- Partner with compliance, risk, control management, servicing, and technology teams to operationalize and implement KYC/AML requirements.
- Act as the subject matter expert for KYC/KYB activities, providing informed insights on regulatory trends and market practices.
- Collaborate with global teams to ensure consistent standards, while adapting to local needs.
- 4+ years of relevant experience with a strong understanding of KYC, AML, Financial Crime Compliance, or related operational risk management within financial services.
- Bachelor’s degree in finance, Business, Risk Management, or related field. (preferred)
- Strong understanding of KYC/AML regulatory requirements across key markets in International.
- Demonstrated ability to manage remediation activities, handle escalations, and enhance operational workflows.
- High attention to detail, proven problem-solving, analytical, communication skills, and proficiency with Excel or reporting tools, and power-point.
- Demonstrated leadership experience, including building, developing and managing teams. (preferred)
- Experience working cross-functionally with global teams to drive process improvements, streamline workflows, and implement operational best practices.
- Ability to thrive in a dynamic environment and balance execution with strategy.
- Professional certification (CAMS, ICA, or equivalent) is a plus.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- 4+ years experience in KYC, AML, Financial Crime Compliance, or related operational risk management within financial services.
- Bachelor's degree in Finance, Business, Risk Management, or related field.
- Strong understanding of KYC/AML regulatory requirements across key international markets.
- Demonstrated ability to manage remediation activities, handle escalations, and resolve complex KYC/KYB issues.
- Experience delivering governance, monitoring, and reporting of KYC/KYB activities and driving process enhancements.
- Proficiency with Excel, reporting tools, and PowerPoint; strong analytical, problem-solving, attention to detail, and communication skills.
- Demonstrated leadership experience, including building, developing, and managing teams.
- Experience working cross-functionally with global teams to implement process improvements and operational best practices.
- Ability to thrive in a dynamic environment and balance execution with strategy.
- Professional certification (CAMS, ICA, or equivalent).
- Employment eligibility to work in the UK without visa sponsorship.
- Successful completion of background verification check conditional to offer.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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