At Dyson, delivering increasingly sophisticated products at pace requires effective organisational learning, trusted knowledge assets and easy access to information that supports Product Development teams across the product lifecycle. As Dyson products become more complex, software-enabled and subject to increasing regulatory requirements, the ability to capture, organise, maintain and reuse knowledge becomes increasingly important to delivery effectiveness, governance quality and organisational capability.
The Manager, Knowledge Management is responsible for establishing and operating Dyson’s Product Development knowledge management capability. The role owns knowledge governance, knowledge platforms, information architecture, organisational learning processes and knowledge asset management, ensuring knowledge remains accessible, trusted and effectively integrated into Product Development ways of working.
Working closely with Engineering, DDIO, Business Units, Quality, Manufacturing and Product Leadership teams, the role enables organisational learning, process integration, capability development and knowledge reuse, ensuring Dyson can continuously improve Product Development performance while reducing duplication and repeated effort.
Accountabilities
Knowledge Management Operations
- Establish and operate Dyson’s Product Development knowledge management capability.
- Manage knowledge repositories, knowledge services and supporting operating processes.
- Coordinate knowledge asset ownership, review cycles and content governance activities.
- Ensure knowledge remains current, accessible, trusted and governed.
- Support continuous improvement of the knowledge management operating model.
Knowledge Platforms & Information Architecture
- Own implementation, administration and continuous improvement of Product Development knowledge platforms.
- Define and maintain information architecture, taxonomy, metadata standards and knowledge structures.
- Improve knowledge discoverability, accessibility and user experience.
- Develop governance controls for creation, maintenance, approval and retirement of knowledge assets.
- Support adoption of digital and AI-enabled knowledge discovery capabilities.
Organisational Learning & Knowledge Reuse
- Establish mechanisms for capturing lessons learned, best practices and delivery insights.
- Convert organisational knowledge into reusable assets, guidance, standards and supporting materials.
- Develop communities of practice, contributor networks and subject matter expert engagement models.
- Promote knowledge reuse and organisational learning across Product Development.
- Support capability maturity through structured learning and knowledge-sharing activities.
Process Integrations & Knowledge Governance
- Integrate knowledge management into Product Development governance and operational processes.
- Ensure product development processes, guidance materials, standards and policy content are appropriately governed and maintained.
- Support alignment between Product Frameworks, Product Governance, Portfolio Operations and knowledge assets.
- Establish content lifecycle controls and ownership responsibilities.
- Improve traceability between frameworks, processes, standards and supporting knowledge.
Knowledge Adoption & Capability Development
- Develop knowledge communications, guidance, training materials and supporting content.
- Improve stakeholder understanding and adoption of knowledge management practices and tools.
- Build organisational learning and knowledge-sharing capability across Product Development.
- Support adoption of knowledge platforms, standards and ways of working.
- Promote knowledge contribution, reuse and continuous learning across Dyson.
Stakeholder Management & Collaboration
- Build strong relationships across Engineering, DDIO, Business Units, Quality, Manufacturing and Product Leadership teams.
- Partner with Product Frameworks, Product Governance, Portfolio Operations and Product Development Data, Systems & Insight teams.
- Facilitate alignment between content owners, subject matter experts, process owners and governance stakeholders.
- Lead workshops, working groups and knowledge-sharing activities.
- Act as a trusted advisor on organisational learning, knowledge governance and knowledge management practices.
About you
Professional experience
- Experience in Knowledge Management, Organisational Learning, Information Management, Content Governance or related disciplines.
- Experience implementing knowledge management strategies, operating models, governance frameworks and information architectures.
- Experience administering and improving enterprise knowledge, collaboration or process-management platforms.
- Experience developing taxonomies, metadata structures, content governance models or knowledge repositories.
- Experience supporting organisational learning, lessons learned or continuous improvement initiatives.
- Strong stakeholder management, facilitation and communication capability.
- Experience with SharePoint, SAP Signavio, knowledge platforms or similar enterprise content-management technologies is desirable.
Critical leadership competencies
- Knowledge Leadership: Builds and scales organisational knowledge capability to improve consistency, learning and business performance.
- Information Architecture: Develops effective knowledge structures, taxonomies and information management practices.
- Stakeholder Collaboration: Builds productive relationships across functions, communities and knowledge networks.
- Systems Thinking: Understands relationships between processes, governance, frameworks, knowledge and organisational outcomes.
- Communication with Impact: Communicates complex information clearly and enables organisational understanding.
- Continuous Improvement: Drives learning, reuse, simplification and capability maturity.
- Change Leadership: Supports adoption of new knowledge practices, platforms and behaviours across Product Development.
Capability specific competencies
- Knowledge Management & Organisational Learning: Develops and operates Dyson’s Product Development knowledge management capability, ensuring knowledge assets, organisational learning, information architecture and knowledge platforms remain effective, governed, accessible and aligned to business needs.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Skills Required
- Experience in knowledge management, organizational learning, information management, content governance, or a related discipline.
- Experience implementing knowledge management strategies, operating models, governance frameworks, and information architectures.
- Experience administering and improving enterprise knowledge, collaboration, or process-management platforms.
- Experience developing taxonomies, metadata structures, content governance models, or knowledge repositories.
- Experience supporting organizational learning, lessons learned, or continuous improvement initiatives.
- Strong stakeholder management, facilitation, and communication skills.
- Experience with SharePoint, SAP Signavio, knowledge platforms, or similar enterprise content-management technologies.
- Knowledge leadership, information architecture, stakeholder collaboration, systems thinking, impactful communication, continuous improvement, and change leadership capabilities.
- Ability to develop and operate a Product Development knowledge management capability aligned with business needs.
Dyson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dyson and has not been reviewed or approved by Dyson.
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Healthcare Strength — Medical, dental, and vision offerings are broad, paired with company‑paid life and disability coverage, plus EAP, backup care, and wellness incentives. Employer‑funded healthcare dollars and premium‑discount or Lifestyle Spending Account options further enhance coverage value.
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Retirement Support — A 401(k) with a company match is consistently advertised on U.S. postings. This provides predictable retirement support across roles.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, commuter benefits, and notable product discounts supplement core coverage. Wellness incentives and a Lifestyle Spending Account expand lifestyle support beyond medical plans.
Dyson Insights
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
