Manager, Key Accounts

About Ameren Missouri

Ameren Missouri has been providing electric and gas service for more than 100 years, and our electric rates are among the lowest in the nation. Ameren Missouri's mission is to power the quality of life for our 1.2 million electric and 132,000 natural gas customers in central and eastern Missouri. Our service area covers 64 counties and more than 500 communities including the greater St. Louis area.

Our benefits include:

• Medical coverage on date of hire

• 100% employer paid cash balance pension plan

• 401(k) with company match fully vested on date of hire

• Minimum of 15 days paid vacation and 12 paid holidays

• Paid parental leave and family caregiver leave

Visit our Benefits & Perks Page for more information on benefits provided to regular full-time employees. ​

About The Position

The Manager Key Accounts is primarily responsible for leading a team which establishes and nurtures the relationships with Ameren Missouri’s commercial and industrial customers and other key stakeholders.

Key responsibilities include:

· Direct the Key Account Executives (KAEs) to assure a coordinated, consistent and documented approach for strategic relationships and partnerships with key customers.

Develop strategies and outreach to strengthen customer relationships and align goals.

· Develop a comprehensive understanding of customers' business activities, financial health and overall direction to implement strategic business objectives through the KAEs.

· Manage the KAEs to serve as personal consultants to each assigned key account and engender a trustworthy relationship throughout the customer’s organization through frequent and timely contact and feedback.

· Coordinate interactions between the KAE team and other teams and departments to support the delivery of Ameren solutions to customers on schedule.

· Facilitate ongoing improvement by refining processes and supporting the activities of Key Accounts, their customers, and collaboration within Ameren.

· Direct the documentation of customer interactions and continually monitor and thoroughly evaluate the customer’s satisfaction with our service.

· Manage the KAEs serving as a conduit of information from the customers to Ameren that can be used in the development of Ameren initiatives including regulatory or legislative affairs, policies/procedures and products/services. Provide competitive intelligence, trend analysis and customer feedback on a timely basis.

· Support the team to successfully drive smart growth and smart efficiency in alignment with customer needs and Ameren's System/Distribution Planning. This will be done through products and services such as renewables, efficient electrification, economic development and demand side management to support key performance indicators.

· Encourage and monitor the performance of KAEs in supporting the goals and key performance indicators of the department and the Corporation.

· Foster a positive work environment focused on results, execution of the strategic plan and growth and development of the KAEs.

Qualifications

Bachelor’s Degree in Engineering, Business, Accounting, Marketing or a related field from an accredited college or university required. Master’s degree in Business is preferred. Seven or more years of experience working in customer service, field operations or with community public officials and community leaders in Ameren service, or utility specific is required, including experience maintaining and building relationships. Experience with customer service and/or outage systems is required. Three or more years supervisory or team/project leadership experience is also required.

In addition to the above qualifications, the successful candidate will demonstrate:

Proven ability to perform financial analysis, lead others and excellent business acumen. Experience and knowledge of the power generation and transmission business preferred. Ability to communicate effectively through public speaking and written documents. Willingness to aggressively pitch positive stories, place public speakers and employ proactive communications strategies and tactics. Positive relationships with key government leaders is preferred. Understanding of local, state and national issues facing Ameren and its operation companies is required. Strong decision-making, problem solving, analytical, and computational skills. Ability to build relationships and interact with internal resources and external customers. Expert knowledge of PowerPoint, Excel, Access, and Word

Compensation Range:

At Ameren, base salary is one component of a competitive compensation package for employees. Our pay ranges are broad to allow for movement within our organization and to accommodate different skill sets and levels of expertise. We take into consideration a variety of factors including, but not limited to, skills, abilities, experience, education, credentials, and internal equity when determining the base salary offered. Roles are eligible for additional rewards including annual incentive payments based on individual and company performance.

If end date is listed, the posting will come down at 12:00 am on that date:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.