Manager of Key Accounts

Primary Location: All U.S. Locations (remote)

JOB SUMMARY

The PaceMate Manager of Key Accounts is responsible for developing and managing strategic relationships with high-value electrophysiology (EP), cardiology, and heart failure practices, ensuring optimal and cost-effective use of PaceMate’s products and services. This role oversees key accounts across hospital systems and IDNs, identifying client needs, resolving workflow challenges, and driving growth through upselling and strategic expansion. The Manager leads quarterly business reviews, collaborates with internal teams to support clinical and operational goals, and plays a critical role in maintaining client satisfaction while generating strong references that support future sales opportunities and customer base expansion.
PaceMate™, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage 24/7/365, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com.

Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. 

PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.

Essential Functions:       

• Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long-lasting relationships
• Collaborate with Sales, marketing, product development and customer success teams to ensure business progress
• Gain a deep understanding of the client’s clinical & business strategy, clinical workflows and needs
• Develop tactics that will deliver the most appropriate products or services
• Use of communication skills to present to and influence key stakeholders in the sales process
• Provides clients with product information, demonstrations, analytics, ect.
• Create key opinion leaders / reference sites within each current Key Account customer & region
• Responsible for both maintaining and growing business in contracted groups
• Manage expenses within budget
• Re-Sign current customers on longer term agreements and contract renewals
• Active involvement in weekly and quarterly sales planning process

Key Responsibilities

• Overall Account Owner
• Support sales process with workflow expertise
• Onboarding Responsibilities
  • Serve as Executive Sponsor
  • Attend Onboardings & Workflow Design Meetings
  • Set the ongoing business development expectations
• Business Development
  • Business Reviews (Quarterly/annually)
  • Physician Relationships
  • Add-on Services
  • Pricing Changes
  • KOL Identification and Development
  • Fellowship Program Nurturing
  • Reference Site  / References Nurturing

Core Competencies, Skills and Experience Requirements

• 3-5 years of experience in complex healthcare account management
• 3-5 Years of team management in healthcare
• Excellent communication and interpersonal skills
• Computer literate with Excel, Word, Adobe, PowerPoint
• Sales Management experience
• CRM/Cardiology Account Management Experience Required

Education:

• BA/BS or Equivalent 4-year Technical Degree

Physical Requirements:

While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, such as a calculator, copy machine, and computer printer, and frequently communicate with customers and employees. Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry. May require limited travel based on client needs on active or sales activities of business.

REQUIRED EQUIPMENT

• Must have access to stable, reliable internet access