The Role
The Manager, Key Accounts is responsible for selling Long Term Care services, maintaining customer relationships, developing new business, and ensuring customer satisfaction.
Summary Generated by Built In
Job Summary & Responsibilities
The Manager, Key Accounts sells Lincare Long Term Care services to existing nursing home corporations, nursing homes, GPOs, and other similar business-to-business healthcare accounts.
- Ensures customer satisfaction levels are high with corporate accounts
JOB FUNCTIONS:
- Establishes and maintains relationships with customer accounts
- Responsible for maintaining a predetermined number of contracts/nursing homes
- Identifies and develops new business
- Prepares for and participates in trade shows, exhibits, and advertising campaigns
- Conducts in-service for customers, educating them in the use and application of Lincare equipment
- Initiates resolution to complaints from customers with the appropriate management
- Provides marketing information to management as requested and/or made available
- Inputs and maintains Lincare's Sales Tracking System and submit reports as requested
- Follows-up on lost-to-competition customers to identify problems with product or services and reports to management
- Assists in the preparation of sales forecasts
- Understands and provides information on pricing information and product information to customers
- Negotiates and submits agreements for review and approval
- May be required to set up new customers, as well as perform facility assessments
- Follows applicable policies and procedures of the Safety & Regulatory Manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (driving safety), FDA, and Emergency Planning
Education & Experience:
- High School Diploma or General Education Degree (GED), Required
- Bachelor's Degree, Preferred
- 1-3 years sales in healthcare, Preferred
- Proven leadership in business development and closing sales, Required
- Demonstrated history of meeting performance objectives, Required
- Excellent verbal communications are a must
- Licensed Respiratory Thespist, preferred
Knowledge, Skills, and Abilities:
- Excellent communication and presentation
- Excellent Time Management
- Excellent human relations to interface with business decision makers and customers
- Computer literate
- basic and advanced selling
- convey a positive and professional image to customers and employees
- Maintain composure in high pressure situations
- Capable of following an issue through to its conclusion
- effectively interact with all levels of the Lincare organization as well as Customers
- Extensive travel required for appointments and customer meetings
Skills Required
- High School Diploma or General Education Degree (GED) Required
- Bachelor's Degree Preferred
- 1-3 years sales experience in the healthcare experience Preferred
- Proven leadership skills in business development and closing sales Required
- Demonstrated history of meeting performance objectives Required
- Excellent verbal communications skills are a must Required
- Healthcare experience Preferred
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The Company
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
