Manager, Key Account Partnerships

About the teamZillow Group is transforming the real estate transaction—and our partners are at the center of that journey. As a Manager, Partner Operations, you’ll lead a team of Growth Advisors, who are consulting Zillow’s highest-performing real estate partners. These include top agents, team leads, and brokers operating in our Enhanced Markets.
You’ll be a coach, problem solver, and resource to drive performance optimization, conversion improvement, and Zillow platform adoption. Your mission: drive behavior change, improve partner outcomes, and unlock scalable growth through the strategic influence and operational coaching conducted by your team.

About the role

Be a Trusted Leader

• Serve as the day-to-day support and guide to your team of Growth Advisors.

• Recruit, mentor, and develop a diverse team, leveraging Zillow's Leadership Expectations and Behaviors

• Guide your team through change and implementation of new initiatives and strategy
   

Drive Performance

• Champion Zillow’s integrated tools, including Zillow Home Loans, FUB/CRM features, Spruce title and escrow, Seller Leads and new platform capabilities.

• Guide your team and our real estate partners through onboarding, enablement, and scaling—ensuring they adopt systems that support efficiency and delivering the integrated transaction to consumers.
   

Use Data to Drive Action

• Analyze lead conversion, close rates, and partner behavior using Salesforce and BI tools like Tableau.

• Translate insights into actionable strategies and coach your team and partners toward improved results.
   

Challenge and Influence

• Apply insight-led sales techniques (Challenger methodology, consultative selling) to help partners evolve their processes.

• Push team members and partners to think differently about how they grow, staff, and manage their teams.

• Build relationships internally to help drive performance, remove roadblocks, and provide insights.
   

Master Your Markets

• Stay informed on local real estate market trends, regulations, and competitive dynamics.

• Build relationships with key partners, representing the voice of partner and sales for your assigned geography

This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $126,700.00 - $202,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 5+ years of experience in account management, real estate consulting, sales enablement, or B2B client success

• 3+ years of sales leadership experience

• Strong background in real estate, proptech, or performance-based partner programs preferred

• Ability to influence without authority and challenge established thinking through data and insight

• Familiar with tools like Salesforce, Tableau, or other BI dashboards

• Comfortable working independently in a field-based role with frequent partner travel (in-person meetings required)

• Proven track record of leading in a dynamic, consultative, high-client touch environment.

• Excellent communicator who can tailor insights to varied audiences both internally and externally

• Proactive, analytical, and relentlessly focused on improving partner and consumer outcomes

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.