The Role
The Key Account Manager will oversee SMB and Mid-Market merchants, focusing on client relationship management, revenue growth, upsells, and collaboration with internal teams to deliver customized payment solutions.
Summary Generated by Built In
Title: Key Account Manager | Mid-Market (SMB)
About Paytm Group:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.
About Paytm Payments Services (PPSL):
PPSL enables thousands of online merchants to offer world class frictionless payment experience to their customers. We are present across large enterprises and startups including well known unicorns alike. We strive to take payments beyond an enabler and an instrument to drive revenue and user growth for our merchants. Online Payment Gateway is Paytm’s B2B Business regulated by RBI as it allows only authorized entities to conduct PA PG (Payment Aggregator Payment Gateway) business. This team is responsible for growing the penetration of Paytm’s PA PG business in the Indian merchants.
About the role:
We are seeking a dynamic Key Account Manager (KAM) to manage and grow relationships with enterprise merchants. The role focuses on driving adoption of payment solutions, ensuring client satisfaction, and maximizing revenue opportunities for the assigned accounts. It also involves cross sell of other products related to this business.
Expectations/ Requirements:
Manage a portfolio of SMB and Mid-Market.
Build and maintain strong client relationships with decision-makers.
Act as the primary point of contact for escalations, queries, and business requirements.
Drive upsells and cross-sell of payment products.
Collaborate with product, operations, and technology teams to deliver customized payment solutions.
Monitor transaction volumes, analyze trends, and identify opportunities for account growth.
Negotiate commercials, contracts, and renewals with key accounts.
Ensure timely issue resolution to maintain client satisfaction and retention.
Track competition and provide market insights to support business strategy.
Deliver on revenue targets, merchant activation, and retention KPIs.
Qualifications & Skills
Bachelor’s/master’s degree in business, Finance, or related field.
Overall 5+ years of experience and at least 3 years of Account Management / Mid-Market / Merchant Management in Payments, Fintech, or BFSI.
Proven track record in Payments, Fintech, B2B Sales, Solution Selling, Payment Partnerships.
Proven track record of achieving sales/revenue targets and account growth.
Excellent communication, presentation, and relationship management skills.
Ability to analyze data, prepare reports, and present insights to clients and leadership.
Problem-solving and negotiation skills with a customer-first approach.
Superpowers/ Skills that will help you succeed in this role:
High level of drive, initiative, and self-motivation
Ability to take internal and external stakeholders along
Understanding of Technology and User Experience
Love for simplifying
Growth Mindset
Willingness to experiment and improve continuously.
Location - Bangalore
Why join us:
We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaningful work for yourself and customers/clients. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be.
Compensation:
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Skills Required
- Bachelor's/master's degree in business, Finance, or related field
- 5+ years of overall experience in Account Management or Merchant Management
- At least 3 years of experience in Payments, Fintech, or BFSI
- Proven track record in achieving sales/revenue targets
- Excellent communication and relationship management skills
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Paytm Payments Services Limited (PPSL) is a wholly owned subsidiary of One97 Communications. It is a technology company that provides digital payment solutions, including payment gateways, and financial tools for businesses in India. Its mission is to drive financial inclusion by empowering online brands, startups, and small merchants to accept digital payments and manage their business operations efficiently through robust, secure, and reliable technology.
.jpeg)
