Manager, IT– Job Description 

Employment Type: Full time 
Level: Manager 
Location: Remote, MN 
Compensation: $115,000 - $125,000/ year 

Who we are:  

At Herself Health, we're on a mission to help women get more life out of life, together. We are building a new model of primary care for women 65+ to solve long-standing problems: rushed appointments, long wait times, and care that's generalized rather than specialized towards women’s needs later in life such as post-menopausal care, bone density, weight management, and mental, social and emotional well-being.  

Our patient-centric Primary Care clinics are dispersed across Minneapolis/St. Paul, MN. We are thrilled to serve the Twin Cities metro in our clinics located in Highland Park (St. Paul), Crystal, and South Minneapolis with new clinics launching soon in both Rosedale and Eagan. Our team of 100+ colleagues is on a mission to innovate the primary care landscape for women 65+. We’re seeking like-minded individuals who share in this passion to join us! 

About you: 

As we grow our early team, we are seeking strategic thought leaders who have a passion for building and innovating. We foster a culture of collaboration, excellence and the willingness to roll up our sleeves and learn as we grow. We have a customer first mindset, and we are looking for team members who share that. Our ideal candidates have strategic prowess and the ability to use data to build best practices and implement great ideas in collaboration with our team and our community.   

About the Manager, Information Technology Role:  

The Manager of Information Technology is primarily responsible for organizing, modifying, installing, and supporting secure, networked computer systems within the enterprise. Responsible for the installation, management, and troubleshooting of networks, LANs, WANs, internet and intranet systems throughout the environment. Additionally, Manager, IT assists in providing solutions for employees related to general instructional or technical problems for hardware, networking, and software programs. Utilizing the ability to identify, troubleshoot and resolve Information Technology issues, maintaining the confidentiality of sensitive company and employee information.  

Essential Functions: 

• Monitor and maintain the integrity of the network, server deployment, and digital security  
• Enforces the company’s network security and installation policies and procedures  
• Administer servers, desktop computers, printers, routers, switches, firewalls, software deployment, security updates and patches  
• Installs and maintains network hardware and software  
• Develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution  
• Resolves technical problems of Local Area Networks (LAN), Wide Area Networks (WAN), and other systems  
• Monitor Help Desk ticket queue and assign and address tickets  
• Establishing the processes and procedures for IT Operations and Support  
• Automating tasks that are currently manual processes  
• High level understanding of cloud services  
• Manage Active Directory, Group Policies and DNS  
• Strong belief in the benefits of documentation and standard processes  
• Ability to prioritize tasks and manage the workload for yourself and the rest of the IT team  
• Manage a team of Help Desk Support and System Administrator 

Must-have Qualifications and Skills: 

• Authorized to work in the United States
• Minimum of 5 years’ experience in IT Support, Desktop Support or similar IT role 
• Excellent computer, mathematical, language and reasoning skills 
• High-level attention to detail, administrative skills, problem-solving skills and highly organized 
• Ability to follow established company protocol for equipment use and allocation
• Adaptable to rapidly expanding and changing operations 
• Ability to work independently, with little or no direct supervision  

 We support Equal Employment Opportunities (EEO). We are committed to an inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, age, marital status, veteran status, disability status, parental status, political affiliation, or any other status protected by federal, state, or local laws.