Manager IT Systems Engineering

Posted Yesterday
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Omaha, NE, USA
In-Office
Senior level
Retail
The Role
Leads the architecture, delivery, operation, security, and reliability of enterprise infrastructure across on-premises, hybrid, and cloud environments. Manages systems engineering staff, vendors, budgets, lifecycle management, disaster recovery, capacity, performance, compliance, and modernization initiatives. Oversees incident response, operational metrics, infrastructure optimization, and critical outage leadership while partnering with IT and business stakeholders.
Summary Generated by Built In
Overview

As our Manager IT Systems Engineering, you will be responsible for providing leadership and accountability for the architecture, engineering, and operation of enterprise infrastructure platforms supporting mission‑critical business systems. This role directs the design, delivery, and reliability of distributed and enterprise systems—including Windows and Linux servers, virtualization platforms, storage, backup and recovery, and cloud services, ensuring secure, scalable, and highly available environments. This role is responsible for operational excellence, disaster recovery, capacity planning, cost optimization, and continuous modernization aligned with corporate strategy and growth objectives.

Role is on-site in Omaha, Nebraska.

Detailed Description

Principal Duties and Responsibilities

Essential Functions
  • Lead the architecture, implementation, and operation of enterprise systems across on‑premises, hybrid, and cloud environments.
  • Establish, document, and enforce engineering standards, procedures, and best practices.
  • Ensure systems are secure, stable, compliant, and aligned with corporate security and privacy policies.
  • Oversee incident, problem, change, capacity, and performance management processes consistent with ITIL principles.
  • Direct system troubleshooting, operational support, and escalation resolution as needed.
  • Build and sustain a high‑performing team culture emphasizing accountability, collaboration, and continuous improvement.
  • Develop and execute team and individual performance plans, including skills development and cross‑training.
  • Partner with Enterprise Architecture and other IT teams to plan and deliver current and future infrastructure initiatives.
  • Plan, coordinate, and oversee the acquisition, deployment, and lifecycle management of hardware, software, and cloud services.
  • Manage vendor relationships, contracts, renewals, and service performance in partnership with Finance and Procurement.
  • Ensure disaster recovery, backup, and resiliency strategies are documented, tested, and continuously improved.
  • Identify and remediate single points of failure to improve system availability and reliability.
  • Drive infrastructure optimization initiatives including virtualization, automation, and cloud adoption to improve efficiency and reduce cost.
  • Monitor system performance, capacity, and utilization to support business growth and availability targets.
  • Develop and report meaningful operational and performance metrics to IT leadership.
  • Maintain accurate budget forecasts and manage infrastructure spend within approved plans.
  • Support all PCI and regulatory compliance activities, audits, and remediation efforts.
  • Maintain strong communication and working relationships with IT leadership and business stakeholders.
  • Participate in on‑call rotation and provide leadership during critical incidents and outage response.
  • Comply with all company policies, procedures, and attendance requirements, including in‑person collaboration needs.
  •  

    Marginal Functions
  • Provide input and recommendations to IT steering committees and governance forums.
  • Participate in change advisory board (CAB) reviews and planning activities.
  • Mentor team members and support career development and succession planning.
  • Contribute to enterprise capacity planning and long‑term infrastructure roadmaps.
  • Perform other related duties and projects as assigned.
  •  

    Here’s what you need to join the fun:

     

    Knowledge, Skills, and Abilities

    • Working knowledge of PCI DSS and other applicable regulatory, security, and compliance requirements.
    • Strong verbal and written communication skills, with the ability to communicate complex technical concepts clearly and professionally to both technical and non‑technical audiences.
    • Excellent analytical, troubleshooting, and problem‑solving skills with a focus on root cause analysis and practical solutions.
    • Ability to translate abstract or complex technology challenges into effective, business‑aligned solutions.
    • Demonstrated self‑motivation, accountability, and commitment to team success in a fast‑paced environment.
    • Proven ability to build and maintain strong relationships with internal stakeholders and business partners.
    • Experience partnering with business leaders to define, scope, and deliver strategic technology initiatives.
    • Ability to develop and present clear, well‑reasoned recommendations to senior and executive leadership.
    • Demonstrated leadership capability in coaching, developing, and managing technical staff to achieve operational and strategic goals.

    Education
    • Bachelor’s degree in a related technical discipline, or an equivalent combination of education, training, and professional experience.
    • ITIL Foundation certification preferred; comparable service management experience considered.
     Experience
    • Minimum of five (5) years of experience leading and developing high‑performing IT or systems engineering teams.
    • Strong experience delivering large‑scale enterprise infrastructure implementations and migrations in on‑premises, hybrid, and cloud environments.
    • Demonstrated expertise with Distributed Systems, including Windows Server platforms, virtualization (VMware and/or Hyper‑V), enterprise storage, backup, and disaster recovery.
    • Proven experience supporting Enterprise Systems, including Linux platforms, application infrastructure, middleware, containers, and associated automation.
    • Working knowledge of data center and cloud architectures, including SAN switching, Active Directory, and AWS (preferred).
    • Experience identifying, mitigating, and remediating security, availability, performance, and reliability risks.
    • Demonstrated ability to manage multiple concurrent initiatives while providing clear technical and people leadership.
    • Strong understanding of IT lifecycle management, including asset management, budgeting and forecasting, vendor and contract management.

    Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business! 


    Oriental Trading Company (www.orientaltrading.com), is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.


    EOE

    Skills Required

    • Bachelor's degree in a related technical discipline, or equivalent education, training, and professional experience
    • Minimum five years of experience leading and developing high-performing IT or systems engineering teams
    • Experience delivering large-scale enterprise infrastructure implementations and migrations in on-premises, hybrid, and cloud environments
    • Expertise with distributed systems, Windows Server, virtualization, enterprise storage, backup, and disaster recovery
    • Experience supporting Linux platforms, application infrastructure, middleware, containers, and automation
    • Knowledge of data center and cloud architectures, SAN switching, and Active Directory
    • AWS experience
    • Experience mitigating security, availability, performance, and reliability risks
    • Ability to manage concurrent initiatives while providing technical and people leadership
    • Understanding of IT lifecycle management, asset management, budgeting, forecasting, vendor management, and contract management
    • Working knowledge of PCI DSS and applicable regulatory, security, and compliance requirements
    • Strong communication, analytical, troubleshooting, problem-solving, and stakeholder relationship skills
    • Demonstrated ability to coach, develop, and manage technical staff
    • ITIL Foundation certification
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    The Company
    HQ: Omaha, NE
    1,001 Employees
    Year Founded: 1932

    What We Do

    Oriental Trading Company has one simple mission: to make life more fun. For individuals, nonprofits, churches and schools, we provide countless reasons to share smiles while making all of life's moments more special. With more than 40,000 unique products, we're the nation's largest direct retailer of value-priced party supplies, toys and crafts as well as a leading provider of fundraising products. Headquartered in Omaha, Nebraska, Oriental Trading has continued its long-standing commitment to excellent customer service, even being recognized by Foresee as one of the Top 20 Internet Retailers based on customer satisfaction. Additionally, Oriental Trading has been rated one of the Top 100 Online Retailers by Internet Retailer. Our history with fun is one that spans for the better part of the last century. Founded in 1932, we became a major supplier of novelties to the U.S. carnival trade in the 1950s before expanding in the succeeding decades through catalogs, direct marketing and eventually the internet in 1999. In 2012, Warren Buffett's Berkshire Hathaway saw tremendous value and growth opportunity in Oriental Trading and made the decision to purchase our company. Shortly after, Oriental Trading acquired two companies that aligned with our mission: MindWare, a manufacturer, wholesaler and direct retailer of “brainy toys for kids of all ages,” and SmileMakers, a leading brand specializing in patient giveaways and promotion products for dental and healthcare markets. To better meet the needs of our customers, Oriental Trading created several new brands in 2017; Marry Me, Fun365, and CustomFun365. For over 85 years, we've helped friends and families around the world spark imaginations and celebrate special moments. Spreading fun one smile at a time? That's our specialty! Ready to Make Your Career More Fun?

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