Manager, IT Support EMEA

Dream Big.  Go Beyond. Be Unstoppable.
 

About Us

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise. 

We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business. 

About The Role & Team:

The Enterprise IT team’s primary role is to support Kyriba’s internal users and maintain IT infrastructure. This global team has members in Paris, New York, San Diego, Tokyo, Staines and Warsaw. The Manager of Helpdesk EMEA is responsible for the technical support tier 1 and 2 of users across their assigned offices, as well as the productivity and quality of service by monitoring and controlling the activity of the team. Requires hands-on and work with other internal IT members and engineers to address issues and diverse scope.

What You'll Do:

• Server and workstation hardware (PC, Mac) and software installations, upgrades, maintenance and troubleshooting

• Tactical support for users addressing back-office issues

• Active Directory/Gmail/Okta/user directory account management

• Application maintenance (Google Apps, Slack, Dropbox, Microsoft Office, Workstations, Cisco Meraki, JamF Cloud)

• Purchasing of equipment as well as asset management and forecasting needs (new hires, replacements, etc.)

• Setting up and troubleshooting telephony equipment

• Recommending new technologies and upgrades as needed

• Assistance and coordination with service providers

• Train and orient new staff members

• Manage projects as needed

• Must obtain thorough knowledge of, adhere to and enforce company policies

• Must be able to work independently and take initiative when appropriate, keeping supervisors informed and maintaining good documentation

• Act as the facility contact in the office, serving as an intermediary with the office management team to ensure smooth operations and address any facility-related issues

• Recruit, welcome, coach, train the team

What You'll Bring:

• Bachelor’s degree in the field of computer science, information science, information systems or related field

• Deep understanding of IT systems, networks, and support tools: Windows 10/11, Mac OS, Linux, workstation hardware, telephony equipment, User Directory account management, Security products, MDM Printers and scanners, Meraki Wifi, Google Workspace , Chrome, and add-ons.

• Ability to lead and motivate an IT support team

• Focus on delivering high-quality support and enhancing user satisfaction

• Ability to manage external suppliers and service level agreements

• Skills in managing and optimizing the IT support budget

• Ability to work in a fast-paced, changing environment and handle multiple priorities

Our Values Guide Everything We Do

• Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress. 

• Put our Customers’ Outcomes First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us. 

• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other’s contributions. We empower each other through honesty, respect, trust and transparency. 

• Work as One Team: We are driven by our common goals and share in each other’s successes and failures, learning and working together as a team where everyone can bring their best selves. 

• Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.

At Kyriba we value pay transparency and fairness. 

For new hires, the annual base salary range for this role is zł191,100.00 - zł241,725.00 based on a full-time schedule. Salary can progress beyond this range through sustained performance and demonstrated success in the role. In addition to base pay, this position may be eligible for variable compensation (eg. performance bonus or commission-based plan) and a long-term incentive. The final package will be determined by factors such as skills, experience and qualifications.

Kyriba also offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life. 

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information. 

We aim to make our recruitment process accessible to everyone. If you need a reasonable accommodation at any point in the application or interview process, or to perform essential job functions, please click here to submit a request. All information provided is confidential, restricted to our accommodations team, and will not impact your candidacy. Please refer to our Candidate Privacy Policy for more information.