The Manager, IT Supplier Management is responsible for leading ALSAC's Information Technology supplier management function, overseeing the strategy, governance, performance, and commercial management of technology suppliers across software, SaaS, cloud, infrastructure, telecommunications, consulting, and managed services.
This role serves as a key partner to IT leadership, Finance, Procurement, Legal, Information Security, and business stakeholders to ensure supplier relationships deliver measurable business value, support organizational priorities, mitigate risk, and optimize technology investments.
The Manager will lead both strategic and operational supplier management activities, including vendor selection, RFx processes, contract negotiations, renewals, performance management, supplier governance, spend optimization, and supplier relationship management. This leader will drive the continued maturity of ALSAC's IT supplier management practices while ensuring effective execution of day-to-day supplier operations.
This position is ideal for a collaborative leader who combines strong business acumen, negotiation expertise, relationship management skills, and technology industry knowledge to deliver exceptional supplier outcomes.
What You'll DoStrategic Supplier Leadership- Develop, implement, and continuously improve IT supplier management policies, standards, processes, and governance practices.
- Drive supplier management maturity, operational efficiencies, and technology spend optimization initiatives.
- Establish supplier performance measurement frameworks, scorecards, reporting, and supplier tiering models.
- Evaluate market trends and supplier capabilities to support strategic technology decisions.
- Lead strategic relationships with technology suppliers, consulting partners, and service providers.
- Conduct regular business reviews and hold suppliers accountable for contractual obligations, service levels, performance commitments, and business outcomes.
- Manage supplier escalations, dispute resolution, and performance improvement initiatives.
- Foster collaborative supplier partnerships while maintaining strong governance and accountability.
- Lead vendor evaluations, RFx activities, supplier selection processes, and contract negotiations.
- Negotiate pricing, commercial terms, service-level agreements (SLAs), renewals, Statements of Work (SOWs), and other supplier agreements.
- Partner with Procurement, Legal, Finance, and Information Security to ensure contracts align with organizational requirements and mitigate risk.
- Identify opportunities to consolidate suppliers, optimize licensing, and increase purchasing leverage.
- Monitor supplier spend, budgeting inputs, forecasting activities, and invoice management processes.
- Identify cost savings, cost avoidance, and value optimization opportunities across the technology portfolio.
- Evaluate supplier financial viability, operational performance, and market conditions to proactively mitigate risk.
- Maintain supplier risk, performance, and spend data to support business decision-making.
- Collaborate closely with IT leadership, Project Management Office, Finance, Procurement, Legal, Information Security, and business stakeholders.
- Serve as a trusted advisor on supplier strategy, contract management, sourcing approaches, and vendor governance.
- Support technology initiatives by ensuring supplier engagements align with organizational objectives, policies, and standards.
- Deliver training, guidance, and best practices related to supplier management across IT.
- Provide leadership, coaching, prioritization, and development for IT Supplier Management team members.
- Oversee execution of supplier management services and operational processes.
- Promote a culture of accountability, customer service, collaboration, and continuous improvement.
- Bachelor's Degree and 6 year's experience, including managerial experience.
- Experience developing and managing IT supplier management policies, standards, governance frameworks, and operational processes.
- Experience managing technology suppliers across software, SaaS, cloud, telecommunications, infrastructure, consulting, and managed services.
- Demonstrated expertise in supplier relationship management, vendor performance management, and supplier governance.
- Proven success leading complex technology contract negotiations and working directly with internal and external legal counsel.
- Experience managing RFx processes, supplier evaluations, supplier selection, and contract lifecycle activities.
- Experience establishing supplier performance metrics, scorecards, and executive reporting.
- Strong financial acumen with experience supporting budgeting, forecasting, invoice review, spend analysis, and cost optimization.
- Experience defining, negotiating, and enforcing service-level agreements (SLAs).
- Strong analytical, organizational, project management, and problem-solving skills.
- Excellent communication skills with the ability to influence and collaborate effectively across all levels of the organization.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
Skills Required
- Bachelor's degree
- At least 6 years of experience, including managerial experience
- Experience developing and managing IT supplier management policies, standards, governance frameworks, and operational processes
- Experience managing technology suppliers across software, SaaS, cloud, telecommunications, infrastructure, consulting, and managed services
- Expertise in supplier relationship management, vendor performance management, and supplier governance
- Experience leading complex technology contract negotiations and working with internal and external legal counsel
- Experience managing RFx processes, supplier evaluations, supplier selection, and contract lifecycle activities
- Experience establishing supplier performance metrics, scorecards, and executive reporting
- Financial acumen including budgeting, forecasting, invoice review, spend analysis, and cost optimization
- Experience defining, negotiating, and enforcing service-level agreements
- Strong analytical, organizational, project management, and problem-solving skills
- Excellent communication and cross-functional collaboration skills
What We Do
ALSAC is the largest healthcare-related charity in the United States. Founded in 1957 by Danny Thomas, our sole mission is to raise the funds and awareness needed to operate and maintain St. Jude Children's Research Hospital®. While our headquarters can be found in Memphis, Tennessee, we have additional offices in more than 30 locations across the country and in Puerto Rico with positions in fundraising, marketing, digital, information technology, legal, finance and many other disciplines all supporting our lifesaving mission - Finding cures. Saving children. ® At ALSAC, we believe in hiring the best and brightest from around the globe, and in 2020 we were named #1 on Fast Company's 100 Best Workplaces for Innovators. With a concerted focus on diversity and inclusion, we value and respect the contributions of all of our employees. Our work environment encourages everyone to be their authentic selves as we strive together towards a day when “no child dies in the dawn of life.” As we look to the future, we understand that we must be relentlessly innovative. Our work helps fuel the groundbreaking research and treatment at St. Jude and ensures that families never receive a bill from St. Jude for treatment, travel, housing or food — because all a family should worry about is helping their child live. View our career opportunities at https://www.stjude.org/jobs/alsac.html and follow ALSAC across social media using @stjude. To learn more about the research hospital, follow St. Jude Children's Research Hospital on LinkedIn. For specific career opportunities available through the hospital, visit www.stjude.org/JoinOurMission.
