Our Opportunity:
Chewy is hiring an IT Site Manager for our Houston, TX fulfillment center! The IT Site Manager must be highly autonomous, possessing strong project and time management skills and have both the desire and professional proficiency in a fast-paced environment. They must possess outstanding customer service skills, in-depth understanding of both computers (hardware and software) and RF unit technologies and excellent written and verbal communication skills. Previous experience exercising high levels of initiative, judgment, and tact is required. A successful track record of crafting simple, scalable solutions and solving high-level network problems is also significant as well as efficiently leading a local IT team.
What you'll do:
Key responsibilities include leading the daily activities of the department, solving pivotal application, hardware and network issues; documentation, analysis and resolution of raised help desk tickets; and working with local and remote IT Site Support Technicians, employees and operations management to quickly deliver high quality solutions to IT problems. This will provide you with the opportunity to learn and work with various equipment and issues including desktops, laptops, RF unit technology, network connectivity, Windows software, and much more. Additionally, you will also be involved and responsible for aligning the IT strategy and roadmap for the Fulfillment Center to meet requirements set by the local Operations team.
Day to Day activities include network engineering and problem-solving, project management, leadership of local IT Support technicians, data cabling, and systems administration in a variety of software and hardware environments. In addition, you will work closely with the company’s decision makers to identify, recommend, develop and implement efficient technology solutions in order to support our rapid growth!
What you'll need:
- Bachelors or Master’s degree in Computer Science or IT related field.
- 5-7 years of experience providing technical support in a Fulfillment Center environment.
- MS certifications such as MCSE, MCSA, and/or MCITP.
- Detailed understanding of Motorola/Zebra RF Units: Moto MC9190, VC6090, WT41N0.
- Expertise in areas of IT such as Microsoft Administration, Mobile Device Management, RF Technologies.
- "High-level diagnostic abilities in a multi-user, high pressured environment.
- Detailed expertise of networking concepts such as DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
- Experience with Data Cabling / Computer Facilities maintenance.
- Demonstrated success in leading IT Support teams.
- Demonstrable skills in PC repair, troubleshooting, deployment, and liquidation.
- Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.
- Experience handling vendor contracts, relationships and service outages.
- Ability to stand/walk for 10-12 hours per day.
- Readiness to work flexible shifts and scheduling including nights, weekends, and holidays.
- Participate in a 24/7 support and on call rotation.
- Experience working in an SLA driven environment.
- Experience supporting PC’s in a Windows Active Directory environment.
- Cisco CCNA
- Solid grasp of SOTI MobiControl device management
- Ability to lead high priority projects
- Confirmed ability to work efficiently with limited supervision.
- Ability to travel up to 25%.
- Have the ability to lift up to 50 pounds with or without reasonable accommodation.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
Gallery
Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
