Position: IT Manager
Location: NYC
About LRN
Do you want to use your expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.
LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,800 companies worldwide (including the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviours that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.
About the role
This role will be responsible for managing and maintaining our IT infrastructure, ensuring seamless operations across systems, and supporting end-users globally. The ideal candidate will have hands-on experience in system administration and expertise in managing modern IT tools and platforms.
Your responsibilities will include:
- Administer and support the company’s Microsoft 365 ecosystem, including Office 365, Exchange Online, SharePoint Online, and Teams.
- Manage user accounts, licenses, and access permissions to ensure security compliance and operational efficiency.
- Monitor system performance, prepare regular reports on usage and security, and provide recommendations for improvements.
- Implement and maintain security policies and procedures, including data governance and compliance with regulatory requirements.
- Provide end-user support and training to ensure efficient use of Microsoft 365 applications.
- Stay updated with new Microsoft 365 features and capabilities, recommending upgrades and changes to enhance productivity and collaboration.
- Troubleshoot and resolve issues related to Microsoft 365 services, working closely with Microsoft support as necessary.
- Fulfill technology support requests from staff, responding promptly to help desk tickets.
- Configure and deploy Mac and PC devices, and troubleshoot hardware issues.
- Manage cloud accounts and software licenses across various platforms.
- Test and deploy new software solutions to enhance organizational efficiency.
- Carry out basic networking requests and maintain network stability.
- Engage in ongoing training and educational activities to stay current with industry practices.
- Perform any other duties or tasks as assigned or required.
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
- Minimum 5–7 years of experience in system administration or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to prioritize tasks and work in a fast-paced environment.
- Believe strongly in the value of automation
- Competitive compensation
- Flexible PTO plus US public holidays
- Excellent healthcare plan including eye & dental care
- Excellent 401K with employer match
- Life Insurance, short term and long-term disability benefits
- Health & Wellness reimbursements
- Health Saving & Flexible spending account
LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What We Do
LRN is the world's largest dedicated ethics and compliance company, educating and helping more than 30 million people a year worldwide navigate complex legal and regulatory environments and foster ethical cultures. LRN's combination of practical tools, education, and strategic advisement helps companies translate their values into concrete practices and leadership behaviors that create sustainable, competitive advantage.
In partnership with LRN, companies need not choose between living principles and maximizing profits, or between enhancing reputation and growing revenue: both are a product of principled performance. Our offerings mitigate the risk of costly ethical lapses and compliance failures, while building trust and earning the company a reputation for lawful and ethical conduct.
LRN is the trusted long-term partnership to more than 3,000 organizations, including some of the most respected and successful businesses in the world. Together we acquire and disseminate proven strategic and tactical insights and develop solutions based on real-world experiences.
Headquartered in New York, LRN has offices in London, Tokyo, Singapore, Mumbai, Costa Rica and Dubai, with employees all over the world
