Manager, IT Quality Assurance

Job Description:

We are seeking a Manager, IT Quality Assurance who will be responsible for leading the Quality Assurance/App Software Tester Team (QA) in ensuring the delivery of high-quality software solutions and systems across the organization. This position will establish and drive QA strategies, standards, processes, and metrics to ensure deliveries meet business expectations, regulatory requirements, and performance benchmarks. The Manager, IT Quality Assurance will ensure quality is embedded throughout the development lifecycle while balancing agility, risk, and cost efficiency.

By fostering a culture of continuous improvement and cross-functional collaboration, the Manager, IT Quality Assurance supports enterprise technology goals while enabling teams to release reliable and secure solutions. This role ensures consistent application of testing best practices, drives test automation initiatives, and provides strategic guidance for QA planning and resource allocation.

The Manager, IT Quality Assurance is a US based remote role.

Job Details:

Quality Assurance Strategy & Execution

• Define and implement QA strategy, processes, and metrics aligned with project and organizational goals.
• Drive test planning, execution, and reporting across projects with a focus on efficiency, scalability, and risk mitigation.
• Lead adoption of automated testing frameworks and ensure a balanced mix of manual and automated test coverage.
• Oversee quality gates and ensure rigorous validation across unit, integration, system, and user acceptance testing phases.

Team Leadership & Development

• Manage, mentor, and grow a team of QA/App Testers, providing guidance in test execution, career development, and technical training.
• Promote cross-training and shared knowledge across platforms and domains.
• Conduct performance evaluations, establish goals, and foster a high-performing and collaborative team culture.

Project & Resource Management

• Allocate QA resources based on project timelines, complexity, and criticality.
• Partner with project managers, business analysts, and developers to ensure shared understanding of testing scope, timelines, and priorities.
• Manage risks and escalate quality concerns proactively.

Collaboration & Communication

• Serve as QA liaison to IT leadership, business stakeholders, and vendors.
• Ensure consistent communication of testing progress, risks, and defect trends.
• Facilitate quality checkpoints and participate in project reviews and post-implementation analysis.
• Oversee implementation and maintenance of test management tools, automation frameworks, and defect tracking systems.
• Ensure testing documentation is maintained, auditable, and aligned with regulatory/compliance standards where applicable.
• Promote continuous improvement in test design, coverage, and reporting.
• The Company reserves the right to change or assign other duties to this position as appropriate.
• Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities.

Job Requirements:

• BS/BA Degree in Management Information Systems, Business, Management, Computer Science, or related equivalent experience
• Minimum of 5-7 years of experience in Quality Assurance or a related field, with at least 3 years in a leadership or managerial role.
• Must be able to obtain government clearance after hire. US Citizenship is required by the US government in order to obtain government clearance.
• Deep understanding of software testing methodologies (manual and automated), defect tracking systems, and QA tools.
• Working knowledge of Agile, Scrum, and traditional SDLC practices.
• Experience in test planning, execution, and reporting for APIs, databases, and UI-based systems.
• Project management and vendor management proficiency preferred.
• Proven project management in planning, execution and controlling.
• Exceptional communication and interpersonal skills
• Effective communication and stakeholder engagement across technical and business domains.
• Excellent analytical, problem-solving, and decision-making skills.
• Certifications such as ISTQB, CSTE, or equivalent are a plus.

The starting pay range for this position is $115,000 - $130,000/year. An individual's actual compensation will depend on the individual's qualifications and experience.

About CBE Companies

Founded in 1933, CBE Companies has been a leader in providing accounts receivable management services and global outsourced contact center solutions, expertly linking people to the solutions they need. Our distinctive approach to culture immersion and our effective process for scaling operations align seamlessly with our clients’ objectives for customer satisfaction, performance, and data security.

For more than nine decades, CBE Companies has been a hub of innovation, investing in the development and nurturing of leaders across the organization. We’ve created a workplace where creativity is encouraged, and growth happens naturally. With over 1,000 staff across five global locations—including our headquarters in Cedar Falls, Iowa, and additional sites in New Braunfels, Texas; Clarksville, Tennessee; Manila, Philippines; and Southwoods, Philippines—CBE Companies is equipped to adapt and respond to the ever-evolving needs of our clients. Step into a role with us and become part of a story of excellence and ongoing innovation.

CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing required.

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CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.