Manager, IT Operations

About RH Aero Systems:

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA. For further details visit RHAero.com.

Job Summary:

This role will drive the consolidation and standardization of global IT support, eliminate technical debt and redundant systems, transition Level 1 & Level 2 service desk functions to a 24x7x365 managed service partner, and establish vendor-managed NOC and SOC operations. 

This is a hands-on leadership role requiring strong technical depth, vendor governance experience, and proven success leading complex, multi-site IT transformations. 

Key Responsibilities:

• Partner with the EU & MEIA Region Global IT Operations Manager to unify global support models. 

• Rationalize application portfolio and licensing footprint. 

• Harmonize incident, change, problem, and asset management processes. 

• Oversee onboarding of 24x7x365 support coverage. 

• Establish and govern vendor-managed NOC and SOC functions. 

• Actively manage performance issues, service gaps, and contract alignment. 

• Deliver operating expense reduction while improving service quality. 

• Identify and prioritize remediation of technical debt. 

• Serve as escalation point for major incidents and service disruptions. 

• Lead root cause analysis and long-term corrective action planning. 

• Balance strategic transformation with day-to-day operational stability. 

• Hands on US Regional support for end users as required. 

• Up to 20% travel to RH Aero sites globally required as necessary. 

Qualifications and Experience:

• 10+ years of progressive IT operations and infrastructure leadership. 

• Demonstrated success transitioning service desk operations into a 24x7 MSP model. 

• Experience establishing or governing vendor-managed SOC and NOC services. 

• Hands-on experience with infrastructure modernization and cloud migration. 

• Demonstrated ability to eliminate technical debt and rationalize technology stacks. 

• Ability to operate effectively in a cross-cultural, global partnership environment. 

• Expert end user hardware & software support skills in a corporate environment. 

 Technical Competencies 

• Cybersecurity governance & Compliance Frameworks 

• Microsoft technology stack including M365, Azure Active Directory & on-Premise AD 

• SaaS based identity management & SSO technologies 

• Enterprise infrastructure (network, server, storage, data circuits, virtualization) 

• Cloud platforms (Azure, AWS, or equivalent) 

• Desktop automation, deployment and support (US Region) 

• ITIL-based service management 

• Clear communication across global teams 

Other Information:

We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company participates in E-Verify as required by law.