ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
We are currently seeking a Manager, IT Operations to join our diverse and dynamic team. The Manager, IT Operations is responsible for managing their relevant technology area within Core IT. They coordinate system and infrastructure administrative functions with a sound understanding of the interactions between hardware, operating systems, databases and network operations to ensure an efficient, reliable and secure infrastructure.
What You Will Be Doing:
- Embrace and contribute to the culture of process improvement, focusing on enhancing efficiency, adding value, and meeting client needs.
- In a managerial role, recognize the significance of cultivating a culture of process improvement with an emphasis on streamlining processes, adding value, and satisfying customer needs.
- Willingness to travel domestically and/or internationally, approximately 5% of the time.
- Coordinate Infrastructure schedules, plans, timelines, and resource assignments.
- Oversee and coordinate Core IT personnel to ensure the availability of Core IT Infrastructure.
- Plan and deploy new system implementations and upgrades.
- Coordinate disaster recovery planning and testing (DRP).
- Provide technical consulting and hands-on assistance during critical situations.
- Implement Infrastructure changes with minimal user impact and communicate effectively.
- Attend Change Advisory Board (CAB) and Problem management meetings.
- Contribute to the development of relevant SOPs/WPs/BPs.
- Provide input into the Core IT budget.
- Act as an escalation point for staff and address serious Infrastructure problems.
- Coordinate and collaborate with other IT functional areas to ensure global Infrastructure meets business requirements.
- Direct third-party vendors and internal IT staff on Infrastructure activities.
- Analyze IT processes to identify deficiencies impacting efficiency and effectiveness.
- Research and recommend new technologies and strategies.
- May represent IT in sponsor audits.
- Manage "simplification" and "standardization" programs aligned with Core IT strategy.
Your Profile:
- Bachelor's degree in a relevant field, or equivalent work experience.
- Proven leadership experience in managing IT projects and teams.
- Proficiency in software development, coding, and testing practices with a solid trach record.
- Demonstrated ability to create and nurture a culture of continuous process improvement and streamlined operations.
- Familiarity with Agile methodologies, particularly Scrum and XP, for process optimization.
- In-depth knowledge of technology trends and the ability to drive their adoption within the organization.
- Proven skills in designing, coding, and testing application features, accompanied by detailed documentation.
- Excellent communication skills for effective status reporting and issue escalation.
- Experience in collaborating with development and test teams across multiple locations for successful project outcomes.
- Strong understanding of the CRO (Clinical Research Organization) vertical and related software systems.
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
Top Skills
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times.
We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
