Manager, IT Field Operations

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.
This role is for a lead technical member of the internal Field IT Operations customer support team. You will be responsible for managing a team that resolves end-user computing issues for internal company customers across various field offices.
Key Responsibilities:

• Manage a team that resolves end user computing issues for internal DISH customers in a lead technical role
• As issues arise you will lead the team in the most efficient and planned way to resolution
• Leverage ServiceNow, SCCM, and Workspace one to provide support and solutions at our field offices
• Providing support for not only macOS and Windows computers, but also for mobile devices, such as iOS and Android phones and tablets
• Assist with technology items such as telephony, video conferencing, audio/video equipment including TV's and various consumer electronics

Skills, Experience and Requirements
Education and Experience:

• 3+ years experience as a Support Engineer and/or training; or equivalent combination of education and experience
• 2+ years IT Operations Management
• Strong Mac, Windows, and iOS desktop support experience
• Experience with infrastructure cabling and cabling design
• Experience administering objects in an Active Directory domain environment

Skills and Qualifications:

• Strong customer service skills including follow through and follow up
• Curiosity and a desire to solve the problem correctly the first time
• Proven ability to manage, track and prioritize multiple tasks and projects
• Shares knowledge and expertise with teammates
• Track record of attention to detail and willingness to go the extra mile
• History of exceeding ticket closure goals
• Proven ability to document each customer contact, troubleshooting steps taken, current status and resolution in tickets
• Team player who works well with others
• Contribute to team meetings and projects

Visa sponsorship not available for this role
Salary Ranges
Compensation: $126,615.00/Year - $180,895.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )