Manager, IT BladeAssure

The IT Manager, BladeAssure is responsible for the day-to-day technology operations and IT team management supporting the BladeAssure platform across TPI's manufacturing facilities. This role leads a team of on-site IT technicians and serves as the primary point of accountability for system uptime, infrastructure reliability, and service quality across all BladeAssure-enabled production lines. The Manager drives strong IT service management practices—including structured outage communications, escalation procedures, and incident tracking—while managing the vendor relationship for software support.

• Lead, coach, and develop a team of BladeAssure IT Technicians embedded across production facilities, ensuring appropriate staffing coverage for 24x5 factory operations.

• Set clear performance expectations, conduct regular 1:1s and performance reviews, and build a high-performing, service-oriented team culture.

• Coordinate shift coverage and on-call responsibilities to ensure continuous IT support availability across all production shifts.

• Prioritize and assign work to technicians based on operational demand, incident severity, and site-specific needs.

• Partner with local site leadership to align IT support activities with production schedules and operational goals.

• Partner with BladeAssure supplier to co-ordinate releases of the application/scheduled outages and issues with the application

This role carries primary accountability for BladeAssure IT operations across all active production sites. Strong ITSM discipline and a proactive approach to service reliability are essential.

• Own the operational health of all BladeAssure IT infrastructure, ensuring system availability meets the demands of continuous 24x5 manufacturing operations.

• Maintain and enforce IT service management (ITSM) practices including incident management, problem management, change management, and service request fulfillment.

• Lead structured outage communications: ensure timely, clear, and accurate notifications to operations, engineering, and leadership stakeholders during any system disruption.

• Establish and maintain escalation runbooks and standard operating procedures (SOPs) for common failure modes and recovery scenarios.

• Track and report on key operational metrics including system uptime, mean time to restore (MTTR), incident volume, and recurring issues.

• Conduct post-incident reviews for significant outages; drive root cause analysis and preventive action to reduce repeat incidents.

• Manage the lifecycle of IT assets supporting BladeAssure, including TVs/display hardware, local network equipment, servers, cameras, and ancillary devices.

• Oversee the installation, configuration, and ongoing maintenance of local IT infrastructure supporting BladeAssure at each production site, including local area networks (LAN), switches, Wi-Fi access points, cabling, and edge compute hardware.

• Manage the display and visualization infrastructure (production-floor TVs and dashboards) used to surface BladeAssure data to operators and quality personnel.

• Oversee the camera systems integrated within the BladeAssure platform, including physical installation support, network connectivity, and coordination with the engineering team on positioning and coverage requirements.

• Ensure network segmentation, security configurations, and connectivity standards are maintained in compliance with TPI IT policies.

• Support capacity planning and infrastructure refresh cycles in coordination with corporate IT and the BladeAssure program team.

• Act as the primary IT escalation point with vendor for software defects, platform performance issues, and feature-related support requests.

• Manage and document all open vendor tickets; track progress to resolution and communicate status to internal stakeholders on a regular cadence.

• Participate in release planning and change management activities related to BladeAssure software updates, ensuring minimal disruption to production operations.

• Coordinate testing and validation of software updates in non-production environments prior to deployment to the factory floor.

• Create and maintain operational documentation including network diagrams, equipment inventories, incident runbooks, escalation matrices, and change records.

• Identify recurring operational issues and lead continuous improvement initiatives to reduce manual effort, improve reliability, and increase technician effectiveness.

• Ensure all changes to infrastructure and configurations are documented in accordance with TPI change management standards.

• Support audits and compliance activities related to IT systems within the BladeAssure program.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; or equivalent combination of education and hands-on experience.

• 3+ years of experience in IT management or team lead role, preferably in a manufacturing, industrial, or operational technology (OT) environment.

• Demonstrated experience supporting IT operations in a shift-based or 24x5 environment with formal incident management and outage communication practices.

• Solid working knowledge of local area networking (LAN/WAN), Wi-Fi, VLANs, switches, and basic network security practices.

• Experience managing endpoint hardware including cameras, display systems, and edge compute devices in a production setting.

• Familiarity with IT/OT integration concepts and the unique challenges of deploying technology in manufacturing environments.

• Experience managing vendor relationships and escalating software issues through structured support channels.

• Excellent interpersonal and communication skills; able to translate technical issues into clear, concise language for non-technical operations and leadership audiences.

• Strong organizational skills with the ability to manage multiple priorities, incidents, and projects simultaneously.

• High attention to detail and a disciplined approach to documentation and process compliance.

• ITIL Foundation certification preferred; familiarity with ITSM platforms (ServiceNow, Jira Service Management, or equivalent).

Physical Demands

• Ability to spend significant time on the factory floor, including during outage response events and system deployments, potentially across shifts.

• Occasional lifting and installation of IT hardware (monitors, network equipment, cameras).

Work Environment

• Role is split between office/remote work and active time in manufacturing facilities.

• The manufacturing floor requires use of appropriate personal protective equipment (PPE) including eye, hearing, respirator, and skin protection.

• Accessing work environments may include use of stairs, staging, and ladders.

• The composite manufacturing environment is subject to varying levels of temperature, humidity, dust, and smells.