Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
We are seeking an experienced and results-driven Manager – IT Applications to oversee design, implementation, delivery, and support our Global Technical Services business function. This role requires a strong understanding of business processes within technical services, combined with hands-on experience applications such as Oracle, Salesforce etc. The ideal candidate is an excellent communicator and collaborator who can bridge technical teams and business stakeholders to deliver scalable, reliable, and innovative solutions.
Key Responsibilities
Develop and execute technology roadmap for Global Technical Services in alignment with business strategies.
Partner with global business leaders to identify opportunities for process improvement and digital transformation.
Lead, mentor, and develop a high-performing global team of application analysts, solution architect and delivery managers.
Foster a culture of collaboration, accountability, and continuous improvement.
Ensure the stability, scalability, and security of applications supporting global service delivery.
Drive system enhancements, integrations, and automation to improve operational efficiency and customer experience.
Lead the successful delivery of projects across regions — from requirements gathering and design through deployment and support.
Manage project portfolios, budgets, timelines, and resources effectively.
Communicate complex technical concepts in a clear and business-relevant manner.
Coordinate across GTS, business functions, and regional teams to ensure alignment and adoption of global solutions.
Qualifications & Experience
Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or a related field.
10+ years of progressive experience in IT applications, with at least 5 years in a managerial capacity.
Technical expertise in Oracle (ERP / EBS / Cloud) and Salesforce CRM ecosystems.
Experience supporting technical services or manufacturing industry.
Familiarity with integration technologies (e.g., MuleSoft, Boomi) and data governance best practices.
Strong understanding of ITIL and enterprise change management processes.
Excellent communication and stakeholder engagement skills.
Demonstrated success managing global teams and large-scale technology projects.
Key Competencies
Strategic and analytical thinking
Strong team development skills
Business partnership and stakeholder management
Change leadership and innovation mindset
Results-oriented and quality-driven execution
Why Join Us
Play a pivotal role in transforming how our Global Technical Services business delivers world-class customer experiences.
Lead high-impact technology initiatives across global markets.
Collaborate with talented teams in a culture that values innovation, integrity, and continuous improvement.
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Base Pay Range for this position:
$110,000 - $138,000 - $166,000
For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Top Skills
What We Do
ResMed provides medical equipment for treating, diagnosing, and managing sleep-disordered breathing and other respiratory disorders.
