Manager - Investor Services

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance 

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. 

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. 

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. 

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. 

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. 

What’s In It For You 

• Competitive salary 
• We are globally hybrid (please check the specifics for this role during interview process)
• Flexible working hours 
• Private Pension Plan fully paid by the company after probation
• Private medical insurance with Catastrophe cover fully paid by the company
• Employee recognition program and spot bonuses 

Purpose of the Job:

The Investor Services Manager must understand all aspects of the investor services processes related to each type of fund structure as serviced by Ocorian.  

To provide professional investor services to a varied portfolio of clients for which Ocorian provides services. To assist Directors with the management of the investor services team and at all times to comply with the Policies and Procedures of Ocorian 

Main responsibilities:

• Review all such Customer Due Diligence (CDD) documents relating to onboarding / admittance of individual and / or Non-individual investors. Applying a reasonable degree of judgement tailored to each specific case to determine whether normal, simplified or enhanced CDD is required; 
• Ensure that input on all investors data are on Efront; 
• Ensure investor details required for FATCA and CRS are complete and reporting is completed in line with MRA requirements and as per agreed deadlines;  
• Handle initial and subsequent subscription requests in line with the constitutive and offering documents; 
• To operate the monthly and quarterly (or any other defined frequency) distributions process for a large growing portfolio; 
• Ensure good coordination between the Accounting and Administration Teams with respect to any capital calls, distributions and reporting; 
• To monitor cash inflow for subscriptions and capital calls and prepare payments using various online banking systems for making distributions and redemptions; 
• To deal with incoming correspondence expeditiously.  Reference should be made to the relevant supervisor if the demands of the correspondence exceed capabilities; 
• To prepare client deliverables in line with deadlines of the portfolio of clients in accordance with the agreed calendar defined for each client; 
• Ensure overall quality of client deliverables 
• Ensure that Ocorian policy and procedures are adhered to; 
• Be aware of risk exposure and promptly escalate issues arising to other members of the Management team; 
• Become acquainted with the local regulatory and legal environment (Companies Act, Securities Act etc.) and constitutive documents of clients (LPA, constitution etc.); 
• To take responsibility for being the immediate point of contact in investor relationships on matters relevant to you; 
• Escalating any issues/risks arising promptly to the Senior Manager where appropriate; 
• Carry out any function/activity required by the Management team or Directors from time to time; 

OTHER RESPONSIBILITIES 

• Monitor, control and balance the workload of the team during absences of Senior team members; 
• Protect the confidentiality, integrity and availability of all information on Ocorian, its clients and employees at all times to safeguard the professional reputation of Ocorian, its employees and its clients. 
• Accurate time recording in accordance with Ocorian Policies & Procedures. 
• Comply with all information security policies, procedures and guidelines in place at Ocorian to ensure information security. 
• Overseeing the work of investor services administrators, checking and controlling the workloads, carrying out monthly  reviews, overseeing the completion of periodic reviews, always ensuring that Ocorian's Policy and Procedures are adhered to. 
• · Being aware of risk exposure and ensuring Risk/Review procedures are followed at all times, being aware of the need for professional advice and have a good understanding of local Regulatory matters. Escalating any issues arising promptly to other members of the management team including Directors where appropriate. 
• · Various aspects of team management, to include involvement in the annual staff appraisal process as appropriate, holiday management, personal and professional development of team members, training and motivation. 

#LI-LL1 

#LI-Hybrid

• Educated to A level or equivalent;  
• Holder of University degree in Business Administration / Finance or related field 
• ICSA / ACCA /ICAEW/ACAMS 

Knowledge, Skills, and Experience:

• A minimum of 5 years' experience in funds/trust and company administration or financial services environment. 
• A comprehensive understanding and technical knowledge of funds/trust administration, Accounting and the tax implications of various structures. 
• Some supervisory experience, although support and training will be provided to develop the required skills. 
• Well versed in Excel, Word and Outlook. 
• Knowledge of Efront Software will be a plus. 

Competencies:

• Excellent interpersonal skills and the ability to communicate effectively with clients and colleagues at all levels.  
• Flexibility, energy and enthusiasm.  
•  Ability to work under pressure and meet deadlines.  
• A solution driven attitude to problems.  
•   Ability to work using own initiative and make decisions within corporate policies.  
•   Good organisational skills and the ability to work methodically and accurately.  
•   Team spirited.  
• Ability to coach junior officers.  
• Positive attitude 

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.
  Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.