Manager | Investor Services

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance 

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. 

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. 

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. 

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. 

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. 

What’s In It For You 

• Competitive salary 
• We are globally hybrid (please check the specifics for this role during interview process)
• Flexible working hours 
• Private Pension Plan fully paid by the company after probation
• Private medical insurance with Catastrophe cover fully paid by the company
• Employee recognition program and spot bonuses 

Purpose of the Job 

The Manager is responsible for the implementation, growth and day to day operations of the investor services processes related to each type of fund structure as serviced by Ocorian. 

To provide professional administration support to a varied portfolio of clients for which Ocorian provides services and to comply with the business' Policies and Procedures at all times. 

Main Responsibilities 

• Demonstrate strong leadership capabilities to effectively manage, support, and develop the team.  
• Possess solid knowledge of investor services functions, with a good understanding of AML/KYC laws and regulations.  
• Provide technical expertise across investor services, including capital activity, FATCA/CRS compliance, and investor reporting.  
• Maintain a sound understanding of accounting principles related to subscriptions, redemptions, and distributions, ensuring investor communications are issued in line with established procedures and deadlines.  
• Ensure effective coordination and collaboration across internal teams and with clients.  
• Build and maintain strong relationships with clients and investors.  
• Ensure investor databases are accurate, complete, and regularly updated.  
• Review and oversee the execution of periodic (monthly, quarterly, or other defined frequency) distribution processes for a growing portfolio.  
• Ensure all client deliverables are completed accurately and within agreed timelines, in accordance with each client’s defined calendar.  
• Maintain high standards of quality and accuracy across all client deliverables.  
• Attend Board meetings where investor relations matters are discussed, as required.  
• Escalate issues and risks promptly to Senior Management where appropriate.  
• Perform additional duties and responsibilities as assigned by Management or Directors from time to time.  
• Safeguard the confidentiality, integrity, and availability of all information relating to the organisation, its clients, and employees, in order to protect professional reputation.  
• Ensure accurate time recording in accordance with company policies and procedures.  
• Comply with all information security policies, procedures, and guidelines to maintain a strong security environment. 

#LI-EM1
#LI-Hybrid

Knowledge, Skills and Experience 

• Bachelor’s degree in accounting, finance, or a related discipline and a Master’s or Professional qualification will be a plus  
• Typically, 6 – 10+ years of relevant experience in Fund Services with a minimum of 1-2 years’ experience in managerial role  
• Proven experience managing teams, reviewing complex deliverables and overseeing multiple client or fund relationships 
• High attention to details with strong analytical and problem-solving skills Excellent interpersonal skills and the ability to communicate effectively with clients and colleagues at all levels 
• Flexibility, energy and enthusiasm 
•  Ability to work under pressure and meet deadlines 
• A solution driven attitude to problems 
• Ability to work using own initiative and make decisions within corporate policies 
• Good organisational skills and the ability to work methodically and accurately 

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.