Manager, Investment Team Support

We are seeking a seasoned and proactive individual to join Investment Team Support to lead a high-performing function within the Public & Private Markets, with a primary, end-to-end focus on Blackrock’s Aladdin. This global role will serve as the primary operational partner and escalation point for all Investment Teams, including Equities, Fixed Income, Loans, Liquidity, and Multi-Asset strategies across workflows, data, controls, interfaces, and analytics.

This team is the operational front line, aligned to Investment Teams and Traders to provide high-touch support, proactively monitor servicing, and resolve front-to-back issues impacting execution, risk, performance attribution and reporting. The role centralizes Aladdin problem-solving, builds operating playbooks, and drives change management for platform and regulatory/process updates, partnering closely with Middle Office, Custodians, Brokers, Technology, Compliance, and Risk.

Responsibilities Include:

• Provide dedicated operational support to investment product/strategy across asset classes with end-to-end Aladdin ownership.

• Serve as operational oversight of portfolio-level data and controls for Investment Teams and Traders within the Aladdin ecosystem (orders, compliance, allocations, trades, positions, pricing, analytics, reconciliations, interfaces, and start-of-day publishing).

• Anticipate PM needs and resolve Aladdin-centric workflow issues; translate requirements into Aladdin configurations and controls.

• Lead incident management (triage, RCA, remediation, stakeholder communication) and post-incident trend analysis to strengthen Aladdin controls.

• Streamline operations and enhance controls using Aladdin data/technology; define KPIs/SLAs and publish actionable scorecards to senior management.

• Drive UAT, training, and adoption for Aladdin platform changes and regulatory/process transformations.

• Foster a culture of ownership, client focus, and continuous improvement; allocate resources to support changing priorities.

• Build deep relationships with PMs, Traders, Operations, Compliance, Technology, and Risk; represent investment teams in process, regulatory, and platform forums.

• Lead resolution efforts for operational issues with an Aladdin focus, working cross-functionally with Middle Office, Custodians, Brokers, Technology, and Compliance teams.

• Foster a culture of ownership, client focus, and continuous improvement across Aladdin-enabled workflows.

• Serve as a trusted advisor, ensuring investment teams receive timely, high-quality Aladdin support.

• Represent the voice of the investment teams in forums related to process improvement, regulatory change, and platform transformation.

Qualifications:

• 10+ years of experience in investment operations, front-office support, or middle office roles at a global asset manager or financial institution. (Buy Side experience is a must have)  

• 5+ years of end-to-end Aladdin expertise across order management, compliance, trade lifecycle, positions/pricing, analytics, reconciliations, interfaces/integrations, and start-of-day publishing; complementary experience with CTM, WSO, GTSS, CLS, Bloomberg, and FactSet.

• Ability to translate PM requirements into Aladdin configurations, workflows, and controls.

• Proven leadership running front-to-back support across multiple strategies and asset classes.

• Deep knowledge of investment vehicles including pooled funds, institutional mandates, and separately managed accounts (SMAs).

• Extensive experience with trade management workflows, regulatory reporting, incident oversight, and operational KPIs/SLAs; ability to define and publish Aladdin-centric scorecards.

• Experience with global standards, broker/custodian practices, and control frameworks; audit readiness and remediation in Aladdin-enabled workflows.

• Data-driven approach to identifying trends, managing performance, and enhancing operational resilience; advanced Excel and familiarity with SQL/BI tools (Tableau/Power BI) for KPI dashboards.

• Exceptional communication and stakeholder management; comfort engaging PMs and senior leadership during incidents and change events, operating in a global, time-sensitive environment.

Compensation Details

The salary range for this role is $130,000-$170,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in the job posting location. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, business sector, performance, shift, travel requirements, sales or revenue-based metrics, market benchmarking data, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus, which, along with base salary and retirement contributions, is part of our total comprehensive package. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, retirement, life insurance and other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, production, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Neuberger Berman is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected].

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