At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
Lead HR Operations across the EMEA and APAC regions, serving as a strategic operational partner to regional HR leadership while ensuring reliable, compliant, and employee-focused service delivery throughout the employee lifecycle. This role will strengthen regional controls, drive process standardization, and bridge local operational requirements with Global HR Operations and centralized shared services. Additionally, the role and their team will support regional workforce analytics, organizational changes, and strategic initiatives, while helping prepare regional processes and data for future platform transformations.
How will you make an impact?
- Operational Leadership: Oversee end-to-end regional HR operations, lifecycle administration, and service delivery across EMEA and APAC.
- Strategic Partnership: Act as a strategic partner to regional HR leadership, aligning regional HR operations, workforce analytics, and team support with broader business goals.
- Compliance & Controls: Ensure multi-country regulatory compliance, govern high-risk HR activities, and maintain robust internal operational controls.
- Shared Services & Cross-Functional Alignment: Partner with centralized HR shared services, HRBPs, Payroll, and Talent Acquisition to streamline handoffs and reduce manual bottlenecks.
- Process Optimization & Knowledge Management: Standardize regional processes, eliminate redundant workflows, and maintain current Standard Operating Procedures (SOPs).
- Change & Transformation: Support regional restructurings, organizational changes, strategic initiatives, and readiness for future HR technology transformations.
- People Leadership: Lead, mentor, and develop a distributed international HR operations team to build capability, cross-training, and resilient coverage.
Have you got what it takes?
- Experience: 10+ years of progressive experience in international HR Operations, Global HR Shared Services, or People Operations leadership within multinational organizations across EMEA and APAC.
- Management Experience: Minimum 3+ years of experience leading, coaching, and developing geographically distributed teams.
- Compliance Expertise: Multi-country working knowledge of regional employment laws, statutory requirements, and labor regulations across EMEA and APAC, alongside global hire-to-retire workflows.
- Systems & Data: Demonstrated proficiency with major HR enterprise platforms (e.g., Oracle, Workday, ServiceNow); strong background in leveraging workforce analytics and metrics to drive operational decisions.
- Project & Change Management: Proven track record of successfully driving process improvement, organizational restructuring, and large-scale operational transformations.
- Education: Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent practical experience).
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11964
Reporting to: Director, Global HR Operations
Role Type: Manager
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 10+ years of progressive experience in international HR Operations, Global HR Shared Services, or People Operations leadership within multinational organizations across EMEA and APAC
- At least 3 years of experience leading, coaching, and developing geographically distributed teams
- Working knowledge of employment laws, statutory requirements, and labor regulations across EMEA and APAC
- Experience with global hire-to-retire HR workflows
- Proficiency with major HR enterprise platforms such as Oracle, Workday, or ServiceNow
- Experience using workforce analytics and metrics to drive operational decisions
- Track record driving process improvement, organizational restructuring, and large-scale operational transformations
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
