Retain and profitably grow a portfolio of our most strategic global Commercial clients. The ideal candidate will be a client-focused leader with a consultative mindset and the ability to navigate complex, matrixed organizations both internally and externally.
This role requires someone who can think strategically, lead cross-functional initiatives, and drive meaningful outcomes in a high-visibility environment. In addition, the candidate must have proven experience working within the managed corporate travel industry, with success in managing large corporate travel accounts.
This role blends travel agency account management expertise with payments and travel industry knowledge, requiring a deep understanding of travel ecosystems, supplier dynamics, client travel management priorities and overall supplier (business to business/B2B) payment landscape.
Responsibilities- Own and drive the global strategic vision for the account, including business plans and clear action steps to deliver program growth, retention, and client satisfaction.
- Develop and maintain executive-level relationships across business units and geographies, ensuring strong connectivity with key stakeholders in Payment Operations, Finance, Disputes, Product, and Technology.
- Collaborate closely with internal partners across Product, Risk, Servicing, Technology, Legal, TLS, and Strategic Partnerships to deliver tailored solutions and ensure operational excellence.
- Maintain a deep understanding of the client's industry, platform model, organizational goals, and evolving priorities, particularly within the travel and digital commerce space and specifically the corporate travel agency landscape.
- Design and lead regular business reviews, communicating performance, insights, and opportunities clearly and persuasively.
- Consult with clients using a value-driven approach, clearly articulating the Global Corporate Payments value proposition and quantifying business impact.
- Identify and implement cross-sell opportunities across B2B Payment Solutions, Virtual Payments, and T&E card products.
- Achieve portfolio growth and retention targets.
- Serve as the point of escalation and resolution, using structured action plans and project management tools as needed.
- Analyze client financial performance and P&Ls to recommend strategies for improving profitability, optimizing working capital, and enhancing efficiency.
- Deliver an exceptional client experience by ensuring that contractual obligations, SLAs, and service expectations are consistently met or exceeded.
- Leverage travel agency knowledge to design payment and servicing solutions tailored for corporations with large-scale travel needs, including supplier negotiations, booking workflows, duty of care considerations, and cost-optimization strategies.
Required Qualifications:
- Strong track record of building relationships and influencing at the executive level, including presenting business cases and performance reviews to senior stakeholders.
- Demonstrated ability to lead cross-functional projects across virtual teams, regions, and internal departments.
- Skilled in navigating ambiguous or evolving client needs, with a proactive and strategic approach to solving problems.
- Experience developing and progressing a pipeline of opportunities through strategic, solution-based selling.
- Strong project management and organizational skills, with the ability to manage multiple priorities under tight timelines.
- Excellent communication and storytelling skills, with the ability to translate complex data into clear, compelling recommendations.
- Proficiency in developing strategic plans and action plans tailored to client-specific goals.
- High degree of professionalism, responsiveness, and customer service orientation.
- Minimum of 3 years of experience working within the corporate travel industry or travel technology space, with familiarity with the travel payment needs of large and multinational companies.
- Deep understanding of the travel agency operating model, travel technology and infrastructure, and the integration of travel payment solutions.
Preferred Qualifications:
- Proven experience managing global clients with complex, matrixed structures, ideally in travel, digital, technology, or marketplace-related industries.
- Deep understanding of Global Corporate Payments products, including both B2B and T&E payment solutions.
- Knowledge of or experience with Virtual Payment solutions is a plus.
- Strong commercial acumen with the ability to interpret and influence financial levers, including incentive structures, pricing, and margin drivers.
Logistics
- Ability to work virtually, as well as residence in and travel within the posted East Coast/Midwest territory is required.
- Posted territory's states include New York, New Jersey, Connecticut, Pennsylvania, Maryland, DC, Delaware, Massachusetts, Virginia, North Carolina, South Carolina, Georgia, Florida, Illinois, Michigan, Ohio, Indiana, Minnesota, and Missouri.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Strong track record building relationships and influencing executive-level stakeholders
- Experience presenting business cases and performance reviews to senior stakeholders
- Ability to lead cross-functional projects across virtual teams, regions, and internal departments
- Ability to navigate ambiguous or evolving client needs with a proactive, strategic approach
- Experience developing and progressing a pipeline through strategic, solution-based selling
- Strong project management and organizational skills
- Excellent communication and storytelling skills, including translating complex data into recommendations
- Proficiency developing strategic and client-specific action plans
- High professionalism, responsiveness, and customer service orientation
- Minimum 3 years of experience in the corporate travel industry or travel technology space
- Familiarity with travel payment needs of large and multinational companies
- Deep understanding of travel agency operating models, travel technology infrastructure, and travel payment integrations
- Experience managing global clients with complex, matrixed structures
- Experience in travel, digital, technology, or marketplace-related industries
- Understanding of Global Corporate Payments B2B and T&E payment solutions
- Knowledge or experience with virtual payment solutions
- Strong commercial acumen involving incentives, pricing, and margin drivers
- Residence in and ability to travel within the posted East Coast/Midwest territory
- Employment eligibility to work in the United States without visa sponsorship
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Fair & Transparent Compensation — Pay is considered generally solid for many, with frequent mentions of good compensation alongside strong benefits. Overall sentiment points to many employees feeling adequately paid even if it is not viewed as top-of-market.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
