The Role
Manage Customer Service, Intake, and Medical Records departments. Design workflows, hire and train staff, oversee workloads, enforce performance goals, resolve customer disputes, implement initiatives, and communicate with patients, clinicians, and leadership. May perform rotational on-call duties.
Summary Generated by Built In
Job Summary & Responsibilities
JOB FUNCTIONS
This employee manages all functions as it pertains to the Customer Service, Intake, and Medical Records departments, while abiding by the procedures set forth by management.
JOB FUNCTIONS
- Designs and implements workflow processes, including accountability measures
- Actively participates in departmental interview and hiring processes
- Trains and develops an effective team
- Oversees agent workload and ensures patient management program is efficient and maximized for business performance
- Focuses and maintains performance efforts of the team on current business goals
- Works to ensure that the team is conducting their responsibilities in a professional and courteous manner
- Implements and monitors new initiatives to enhance the performance of the team and the center as a whole
- Investigates and helps resolve customer disputes and assists with resolution
- Coaches and disciplines employees in accordance with approved policy
- Must be able to communicate effectively with referral sources, patients, clinicians, executive leadership, and others responsible for key relationships
- May be required to perform on-call duties on a rotational basis with other employees in the business
Education
- Bachelor's Degree, Required
Work Experience
- 5 years of customer service and computer entry necessary, as well as higher level knowledge of call centers and computer systems, Required
- Minimum of 5 years in provision of respiratory products or services
- Lincare services and business systems, preferred
- 5 years leadership required, as well as supervision of management level employees, preferred
- Full Time In Office In Jacksonville, FL
Knowledge, Skills, and Abilities
- read and analyze documents such as patient orders
- effectively communicate with co-workers, employees, and customers alike
- help with the training of employees
- apply common sense understanding to carry out oral and written instructions
- understand order work flows, payor qualifications, and medical insurance billing
- work with limited supervision with primary responsibility for total operations of departments
Skills Required
- Bachelor's Degree
- 5 years customer service and computer entry experience
- Minimum of 5 years in provision of respiratory products or services
- Knowledge of Lincare services and business systems
- 5 years leadership experience
- Supervision of management-level employees
- Full-time, in-office in Jacksonville, FL
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The Company
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
