Sr. Specialist of Internal Communications & Culture

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

• Support the development and execution of internal communications aligned with business priorities, organizational culture, and employee experience goals.

• Own day-to-day execution of internal communications across email, CAREzone/intranet, newsletters, digital signage, video, podcasts, town halls, and leadership communications.

• Maintain the internal communications calendar, helping balance competing priorities and ensure timely, coordinated messaging.

• Draft and support communication plans for business initiatives, organizational changes, programs, and campaigns.

• Partner with the Employee Experience & Communications leader to identify communication priorities, risks, gaps, and opportunities for improved alignment.

• Create, edit, and coordinate high-quality content across multiple channels and formats, including:

  • Company-wide newsletters

  • Leadership communications and talking points

  • Culture, recognition, wellness, and engagement campaigns

  • Video, podcast, and multimedia content

  • Town hall presentations and supporting materials

  • CAREzone and digital employee experience content

• Translate complex information into clear, concise, employee-friendly communications.

• Support modern communication approaches, leveraging visual, interactive, AI-supported, and short-form content formats to increase engagement.

• Maintain editorial standards, brand consistency, proofreading accuracy, and communication quality across employee-facing channels.

• Partner with HR, Operations, Marketing, Learning & Development, and other business partners to support employee engagement and culture initiatives.

• Support communication plans for employee recognition, appreciation, engagement, and cultural programs.

• Support CAREcrew, employee committees, and other engagement initiatives through communications, storytelling, content planning, and project coordination.

• Help identify opportunities to improve transparency, connection, and alignment across the employee population.

• Capture and share employee stories that reinforce TheKey’s mission, values, and culture.

• Support the management and continuous improvement of CAREzone and other employee communication platforms.

• Ensure content remains current, accessible, organized, and user-friendly.

• Help drive adoption and awareness of employee resources, tools, programs, and events through effective communication strategies.

• Identify opportunities to enhance the digital employee experience through improved content organization, automation, AI, and emerging technologies.

• Coordinate updates, content refreshes, and page improvements to support a better employee experience.

• Serve as a communications partner to leaders and cross-functional teams.

• Support stakeholders with messaging, content structure, communication planning, and employee-facing materials.

• Gather information from stakeholders, synthesize complex topics, and translate them into clear, actionable communications.

• Build strong relationships across the organization while balancing diverse perspectives and priorities.

• Provide recommendations to improve clarity, timing, tone, audience alignment, and communication effectiveness.

• Leverage AI and emerging technologies to improve communication effectiveness, content creation, efficiency, and employee engagement.

• Help evaluate communication channels, engagement metrics, and employee feedback to identify opportunities for improvement.

• Recommend new approaches, tools, formats, and processes to modernize the employee experience and communication ecosystem.

• Support continuous improvement of internal communications processes, templates, workflows, and governance.

• Bachelor’s degree in Communications, Journalism, Marketing, Public Relations, Business, or equivalent professional experience.

• 3–5+ years of experience in internal communications, employee communications, corporate communications, employee experience, branding, or related fields.

• Experience creating and executing multi-channel communications for diverse employee audiences.

• Experience supporting communication platforms, employee intranets, email distribution systems, engagement tools, and content management platforms.

• Experience supporting leadership communications, culture initiatives, employee engagement programs, and change management efforts preferred.

• Exceptional written, verbal, and visual communication skills with the ability to tailor messaging to different audiences and channels.

• Strong storytelling ability with a passion for creating meaningful employee experiences and connections.

• Strong project management skills with the ability to manage multiple projects while maintaining quality, accuracy, and attention to detail.

• Highly organized with the ability to independently drive assigned work forward from concept to execution.

• Demonstrated ability to thrive in a fast-paced environment with shifting priorities, evolving business needs, and ambiguity.

• Strong critical thinking and problem-solving skills with a solution-oriented mindset.

• Comfortable making recommendations, exercising sound judgment, and moving projects forward with appropriate alignment.

• Strong stakeholder management and relationship-building skills, with the ability to collaborate effectively across all levels of the organization.

• Ability to receive feedback, adapt quickly, and adjust communication approaches as business needs evolve.

• Experience developing content across multiple formats, including written communications, presentations, video, audio, digital platforms, and employee engagement campaigns.

• Proficiency leveraging AI and emerging technologies to improve content creation, communication effectiveness, efficiency, and employee experience.

• Experience supporting vendors, external partners, and communication technology platforms preferred.

• Strong proofreading, editing, and quality control skills.

• Creativity, curiosity, innovation, and a continuous improvement mindset.

• Demonstrated urgency, accountability, and ownership in managing deliverables and commitments.

• Commitment to fostering an inclusive, collaborative, and employee-centered culture.

Physical Requirements:

• Ability to travel approximately up to 10% of the time

• Ability to lift and carry up to 15-20 pounds

• Ability to sit, stand and walk for prolonged period of time throughout the work day

• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance
   

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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