Manager, Internal Audit

Reporting to the VP of Internal Audit, the Manager, Internal Audit, Finance and Operations will help develop and mature the audit function at Zendesk.  You will be responsible for directing activities relating to financial compliance with applicable laws and regulations, particularly requirements as defined by Sarbanes-Oxley (SOX) and Generally Accepted Accounting Principles (GAAP). The scope will also include Internal Audit work related to Zendesk's financial, operational, and other compliance risk areas, working closely with business stakeholders across the Company to bring independent insights to address risk gaps and improve maturing areas. 

• Assist in the implementation and performance of Zendesk’s annual Enterprise Risk Management program 

• Assist in developing the annual internal audit plan and strategy

• Implement the internal audit plan, including ownership of multiple financial, operational, compliance, site, and cross-functional audits across the global business

• Manage the Company’s global SOX compliance program including scoping, planning, development of internal controls documentation, and execution of testing strategy

• Coordinate all activities of the SOX testing outsource partner and manage their delivery schedule including quality review of their testing workpapers

• Act as the “go-to” person and serve as a reliable and insightful partner to the business in implementing controls in an efficient and effective manner 

• Continuously work to enhance the SOX program to become more efficient and effective

• Coordinate the efforts between external auditors and internal business process / IT owners

• Develop and maintain collaborative relationships with cross-functional stakeholders to understand the evolving business landscape, share insights and assess current and emerging risks

• Lead and manage all phases of financial and operational audits including but not limited to audit risk assessment & scoping, planning, fieldwork, execution, and reporting

• Communicate identified findings and propose recommendations to management; track the remediation and closure of findings

• Assist in the development of the Internal Audit data analytics capabilities in close coordination with the IT teams

• Assist in the completion of special projects assigned by management and the Audit Committee of the Board of Directors

• Hire, develop and lead an inclusive, engaged, and high performing team

• Ability to work in a dynamic, fast-paced, fast-growing company where adaptability is imperative 

• Bachelor's Degree in Accounting, Finance, or other related business disciplines

• A minimum of 10 years of experience with a Big 4 audit firm and/or a public company’s internal audit or SOX department required 

• Experience and an interest in using AI tools to drive efficiencies and automation

• Professional certification such as CPA, CA, CIA or CISA preferred 

• A mix of operational and financial audit experience in SaaS industry with global operations is preferred

• Expertise and extensive experience in leading and performing Finance and Operations Audits, including communicating audit issues and process improvements to senior management

• Strong business acumen; demonstrated ability to understand complex organizational interdependencies and cultural nuances. 

• A deep understanding of GAAP, COSO, Sarbanes Oxley Act, and PCAOB Rules

• Unquestionable integrity and discretion, proven to operate with the highest level of professional ethics, sound judgment, and integrity.

• Proven ability to lead, inspire and motivate a team to effectively and efficiently accomplish goals. Ability to create a sense of "team" despite different time zones, locales, and cultures.

• Strong analytical, organizational, and project management skills

• Strong verbal and written communication skills, with the ability to communicate effectively and professionally across all levels of the organization

• Travel can be up to 10%, including domestic and international locations

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Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, and today employs more than 5,000+ people across the world. Learn more at www.zendesk.com. 

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.