Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo source and secure new HNW individual Personal Insurance customers.
The role will require a face to face interaction with high net worth customer market which always requires professional conduct.
Providing a comprehensive array of customised Insurance solutions tailored to meet these customer’s needs.
Offer continuous, close, professional and personal attention service to newly acquired and existing customers by assisting and administering the customer’s policy.
Ensure all short-term insurance needs in terms of assisting with claims, cover required, and annual renewal of the policy is provided to the customer on a personal, professional and efficient manner.
Always ensure an excellent customer experience and ensure the six Treating Customer Fairly outcomes dictate behaviour, engagement action and advice given to customer.
The position will require frequent travelling to meet with existing and potential clients and be able to works independently in the absence of supervision / assistance.
When required, visits, delivers (and/or collects) documents and relevant information from HNW customers’ homes or offices at the convenience of the customer.
Qualifications
Type of Qualification:
Minimum qualification – Grade 12/Matric Certificate
Full Qualification as recognised by the Registrar
Fit and Proper - FSCA
Higher Certificate Short-term Insurance
Relevant business-related tertiary qualification e.g. BA degree/qualification is an advantage
Undergraduate degree, or similar [majors in Risk, Finance, Insurance an advantage] and/or
Postgraduate or professional qualification in risk and relevant experience an advantage
Be prepared to write KI examination should this be required
Must have passed FAIS exams min 60 credits – qualification and experience as determined by “Fit and Proper Requirements” of the FAIS legislation.
Experience Required
Experience as determined by FAIS legislation. A minimum of 5 years previous working experience in a personal short-term insurance (commercial experience would be an advantage) either as a Servicing/Sales Agent, Broker or Insurer. Bancassurance experience preferable.
Sound knowledge of personal insurance offering, procedures and products.
A good working knowledge of FAIS and FICA legislation.
Maven system knowledge would be advantageous
Sales and negotiation skills.
Excellent verbal and written communication skills
Previous portfolio Insurance relationship management experience (5 years in total) as an Account Executive/Insurance Manager managing a portfolio of HNW customers in the personal short-term insurance environment is preferable.
A minimum of 5 years previous working experience in Short term insurance. Preferable in a sales, servicing, personal portfolio management position. Practical exposure to banking principles and to establish credible relationships.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Documenting Facts
- Empowering Individuals
- Examining Information
- Exploring Possibilities
- Following Procedures
- Impressing People
- Interacting with People
- Pursuing Goals
- Team Working
- Understanding People
- Valuing Individuals
Technical Competencies:
- Insurance Principles
- Cross and Up-Selling
- Customer Understanding ( Consumer Banking)
- Financial Analysis
- Mind of Customer Experience
- Product Knowledge (Consumer Banking)
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What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
