Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Manager, Instructional Design & AI Learning Solutions serves as the senior subject matter expert for instructional design strategy, learning experience architecture, and emerging learning technologies. This role leads the design of enterprise learning solutions, establishes instructional design standards, and drives adoption of AI-enabled tools and methodologies that improve learning effectiveness, efficiency, and scalability. This is an individual contributor role with significant influence across learning strategy, solution design, and learning innovation initiatives.
What will you do?
- Serve as the organization’s senior instructional design expert and trusted advisor.
- Lead design of complex enterprise learning solutions aligned to strategic business priorities.
- Conduct learning needs, audience, and performance analyses to identify effective solutions.
- Establish and continuously improve instructional design standards, methodologies, templates, and governance.
- Design and review digital, instructor-led, virtual, and blended learning experiences.
- Drive adoption and optimization of existing learning technologies, platforms, and authoring tools.
- Lead exploration, testing, and implementation of AI-powered learning design and content development tools.
- Develop best practices for responsible use of generative AI in learning workflows.
- Consult with senior leaders, HR, SMEs, and project teams on learning strategy and capability development.
- Mentor instructional designers and share best practices without direct people-management accountability.
- Use analytics, learner feedback, and business metrics to continuously improve learning outcomes.
- Serve as a learning innovation leader, identifying emerging practices and recommending scalable solutions.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
Bachelor’s Degree or equivalent work experience required, or relevant degree in instructional design
- Bachelor’s degree in Instructional Design, Education, Learning Technologies, Organizational Development, HR, or related field.
- 8+ years of experience in instructional design, learning experience design, or talent development.
- Deep expertise in adult learning, learning science, and modern learning technologies.
- Experience applying AI-enabled tools to learning design, content development, or knowledge management.
- Strong consulting, facilitation, communication, and stakeholder management skills.
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
Skills Required
- Bachelor's degree or equivalent work experience; relevant degree in instructional design, education, learning technologies, organizational development, HR, or a related field
- 8+ years of experience in instructional design, learning experience design, or talent development
- Deep expertise in adult learning, learning science, and modern learning technologies
- Experience applying AI-enabled tools to learning design, content development, or knowledge management
- Strong consulting, facilitation, communication, and stakeholder management skills
Madison Square Garden Entertainment Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Madison Square Garden Entertainment Corp. and has not been reviewed or approved by Madison Square Garden Entertainment Corp..
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Healthcare Strength — Core medical, dental, vision, and prescription coverage is complemented by FSAs/HSAs, supplemental health options, an Employee Assistance Program, and Wellhub access. Optional pet insurance further broadens the health and wellbeing offering.
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Retirement Support — A 401(k) with an immediately vested company match is paired with income/survivor protection plans and additional retirement vehicles. Company disclosures reference multiple savings and pension arrangements, signaling a mature framework.
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Parental & Family Support — Paid parental leave and paid military leave are featured within the package. These policies provide meaningful support for caregiving and major life events.
Madison Square Garden Entertainment Corp. Insights
What We Do
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences. Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment. MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America. More information is available at www.msgentertainment.com
