Sysco

Manager, Inside Sales - FP - US

Posted 3 Days Ago

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Florida, Central

Mid level

Food • Logistics

The Role

The Customer Service Manager oversees hiring, training, and supervision of the Customer Service Department, aiming to enhance efficiency and customer satisfaction.

Summary Generated by Built In

Company:

US1129 FreshPoint Central Florida, Inc., Division of FreshPoint Central Florida, Inc.

Sales Territory:

Zip Code:

32809

Travel Percentage:

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Position Purpose:

The Customer Service Manager is responsible for the hiring, training and supervision of the Customer Service Department. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities.

Primary Responsibilities:

Develops and promotes department’s goals and objectives through the management of planning and supervising activities
Develop, implement, and maintain department procedures. Analyze and identify changes to increase department efficiency and improved service
Monitor and analyze CS effectiveness reports (daily, weekly, and monthly) to enhance department efficiency
Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
Communicate sales opportunities to the Sales team in order to maximize sales penetration
Hire hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90-day reviews.

Education:

High School Diploma or equivalent

Experience:

3 years or more of customer service or call center experience

Skills:

Good communication skills
Proved ability to communicate effectively to satisfy the customers’ needs.
Experience managing individuals, motivating, training and disciplining a staff.
Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus.
Bilingual English/Spanish a plus
Ability to handle multiple tasks.
Strong organizational skills and ability to handle crisis situations effectively.
Good Operational knowledge of a distribution warehouse environment.

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.