Manager of Infrastructure Operations

Manager of Infrastructure Operations
ERP Suites is seeking an experienced Manager of Infrastructure Operations to lead and manage our IT infrastructure team. This role is responsible for ensuring the stability, scalability, and security of our infrastructure, including networks, servers, storage, and cloud solutions. The ideal candidate is a seasoned leader with a deep technical background, a commitment to operational excellence, and a strong focus on customer satisfaction.
Location: · Our home office is based in Cincinnati, OH. However, we are open to hiring someone who is fully remote regardless of location.
Although the position is fully remote, occasional travel may be required based on job needs.
Travel: Occasional visits to ERP Suites facilities or customer sites
Key Responsibilities

• Lead, mentor, and manage the Infrastructure Operations team, ensuring high performance, productivity, and morale.
• Oversee the planning, implementation, and maintenance of IT infrastructure systems, including networks, servers, storage, and cloud solutions.
• Ensure the reliability, performance, and security of IT infrastructure and services.
• Monitor and enforce service level agreements (SLAs) to meet performance expectations.
• Develop and implement disaster recovery and business continuity plans to ensure business resilience.
• Troubleshoot and conduct root cause analysis of infrastructure incidents, ensuring timely resolution.
• Stay up to date with industry trends and emerging technologies to drive innovation and efficiency.
• Collaborate with project and service delivery teams to prioritize workloads and allocate resources effectively.

What We’re Looking For

• Experience: 5+ years in IT infrastructure management, with at least 2 years in a leadership role.
• Technical Expertise: Strong knowledge of networks, servers, virtualization, cloud computing, and automation tools.
• Problem-Solving and Leadership: Ability to lead teams in a high-pressure, rapidly changing environment while maintaining a customer-first mindset.
• Collaboration and Communication: Strong interpersonal and organizational skills to manage cross-functional teams and ensure seamless operations.
• Certifications (Preferred): ITIL, Cisco, Microsoft, AWS, or other relevant industry certifications.

Apply Today if you are an experienced IT infrastructure leader with a passion for customer satisfaction and operational excellence.

Company:
At ERP Suites, our focus is on helping our customers realize IT’s potential. Our comprehensive ERP solutions enable them to streamline and scale their IT products and processes. And this leads directly to improved efficiency and increased margins. We are a proud Oracle Gold Partner and champion of proactive JD Edwards management and custom product enhancements.
ERP Suites provides technical consulting, cloud services, managed services, and digital transformation solutions for some of America’s top companies. We build secure connections, improve performance, automate workloads and give them mobility. In other words, we help them stay on top.
We deliver multi-functional value through cloud services, digital transformation, ERP consulting services, ERP managed services, and software development. 
Core Values:

• Make Customers Successful
• Be An Advisor
• Be a Teacher
• Be a Coach
• Have Fun
• Do the Right Things for the ERP Suites Family
• Adapt Quickly to Changing Roles and Environments

This is Where IT Change Starts.

• With questions.
• With problems that need to be solved.
• With business needs, both immediate and long term.
• Because technology and its impact on business isn’t getting any simpler.
• That’s why we exist.
• To answer the tough questions.
• To find a solution to every problem—no matter the size or scope.
• And to help companies not just identify IT’s potential, but realize IT.