City/State
Virginia Beach, VAWork Shift
First (Days)Overview:
The Manager, MyChart & Patient Experience provides strategic and operational leadership for the delivery, optimization, and ongoing support of Sentara’s Epic MyChart and Patient Experience applications. This role oversees day-to-day operations, manages a high-performing analyst team, ensures operational readiness, and drives successful testing and release cycles. The manager partners closely with clinical, operational, and IT stakeholders to ensure digital capabilities enhance patient access, communication, and workflow efficiency across the organization.
The ideal candidate brings deep Epic expertise, strong team leadership experience, and a commitment to advancing safe, reliable, and patient-centered digital experiences.
Key Responsibilities
- Lead daily operations for Epic MyChart and Patient Experience modules, including MyChart Bedside, Welcome, On My Way, Care Companion, and Hello World
- Oversee issue resolution, workflow optimization, testing cycles, and release management
- Manage and develop a team of analysts through coaching, mentorship, and performance feedback
- Support intake, prioritization, resource allocation, and backlog management
- Partner with clinical, operational, and IT stakeholders to ensure safe, effective, and value-driven deployments
- Communicate project status, risks, and requirements to leadership and stakeholders in a clear, structured manner
- Contribute to budgeting, forecasting, and resource planning for digital patient experience platforms
- Drive continuous improvement efforts to enhance usability, efficiency, and patient adoption of MyChart capabilities
QualificationsEducation
- Bachelor’s Degree preferred
Certification
Preferred Epic Certifications- MyChart
- Welcome
- Care Companion
- Hello World (Digital Patient Experience)
- Hands-on expertise with Epic MyChart and related Patient Experience tools
- Strong understanding of clinical workflows and Epic configuration principles
- Experience leading technical teams or analysts in a healthcare IT environment
- Demonstrated experience with release management, testing cycles, and operational readiness
- Strong communication and collaboration skills, particularly in clinical and operational settings
- Strong analytical, troubleshooting, and problem-solving skills
- Leadership abilities with experience coaching and developing team members
- Ability to translate technical concepts for both technical and non-technical audiences
- Awareness of budgeting principles, forecasting, and cost considerations
- Experience supporting project management activities or coordinating multiple workstreams
- High emotional intelligence, diplomacy, and ability to navigate competing priorities
- Experience with project intake, prioritization, and performance tracking
- Ability to develop dashboards or analytical reports to measure performance and progress
- Background supporting digital health, patient access, or consumer experience programs
keywords: MyChart, Epic MyChart, Epic Patient Experience, Welcome, On My Way, Care Companion, MyChart Bedside, Hello World, Epic Analyst Manager, Epic Application Manager, Digital Patient Experience, Healthcare IT, Clinical Workflows, Epic Optimization, EHR, Release Management.
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Top Skills
What We Do
Sentara Healthcare celebrates a 130-year history of innovation, compassion and community benefit. Based in Norfolk, VA, Sentara is a diverse not-for-profit family of 12 hospitals, an array of integrated services and a team of nearly 30,000 strong on a mission to improve health every day. This mandate is pursued through a disciplined strategy to achieve Top 10% performance in key measures through shared best practices, transformation of primary care through clinical integration and strategic growth that adds value to the communities we serve in Virginia and North Carolina.
